Salesforce OMS Architect (Architect II - Enterprise Solutions)

We are seeking an experienced Salesforce Order Management System (OMS) Architect to design and lead end-to-end order management solutions within a complex enterprise environment. This is a highly strategic and hands-on role, focused on delivering scalable, resilient, and high-performance order orchestration capabilities that support modern, omni-channel commerce.

You will act as the technical authority for OMS, shaping solution design, guiding implementation, and ensuring seamless integration across the wider commerce and fulfilment ecosystem.

The Role:

• Architect and lead the delivery of Salesforce OMS solutions across the full order lifecycle.
• Design and implement complex order flows including order orchestration, fulfilment, returns, cancellations, and exceptions.
• Configure advanced OMS capabilities such as distributed order management, inventory visibility, sourcing, and routing logic.
• Integrate Salesforce OMS with ERP, WMS, CRM, and payment platforms, ensuring real-time data synchronisation and resilience.
• Design solutions for complex commerce scenarios including split shipments, backorders, partial fulfilment, and multi-location inventory.
• Lead solution design workshops with business stakeholders, architects, and engineering teams, translating requirements into robust technical designs.
• Ensure performance, scalability, reliability, and availability of order processing platforms at enterprise scale.
• Diagnose and resolve critical production issues, driving root-cause analysis and permanent fixes.
• Provide technical leadership through code, configuration, and design reviews.
• Mentor junior team members and uplift OMS delivery capability across the organisation.
• Define and enforce best practices, governance, and documentation standards for OMS implementations.

• Extensive technology experience, with strong, hands-on expertise in Salesforce OMS.
• Proven experience architecting and delivering enterprise-scale order management solutions.
• Deep understanding of order lifecycle management, fulfilment models, and inventory strategies.
• Experience integrating OMS with complex back-office and third-party systems.
• Strong stakeholder engagement skills, confident operating at senior and executive levels.
• Pragmatic, delivery-focused mindset with a passion for well-governed, high-quality solutions.

About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.