IT Support Engineer (Specialist)

Infosys BPM is seeking motivated and skilled IT Support Specialists to join our on-site team. In this hands-on role, you will provide high-quality technical support, ensure smooth IT operations, and act as an essential interface between users and advanced support teams., * Install, configure, and maintain hardware: desktops, laptops, printers, scanners, and other peripherals

• Diagnose and resolve software issues across Microsoft Windows, macOS, Microsoft 365, and other business-critical applications
• Troubleshoot network connectivity issues (LAN, WLAN, VPN) and support basic configuration of network devices
• Perform preventive maintenance on IT equipment
• Support deployment and decommissioning of IT assets
• Provide timely, clear, and effective technical assistance to end users
• Document all support activities, solutions, and asset movements in the ticketing system
• Escalate complex issues to higher-level teams (networking, systems, server)
• Maintain a professional, customer-focused attitude in all interactions
• Follow IT policies, security standards, and corporate compliance guidelines
• Travel occasionally to nearby locations to perform support tasks approx. 3-4 times per month within 20-30 km
• Provide secondary VIP support based on existing SOPs and training

• 3-4 years of experience in IT support or a similar role
• Strong knowledge of Windows and macOS
• Hands-on experience troubleshooting hardware and software components
• Basic understanding of network concepts (TCP/IP, DNS, DHCP, WLAN)
• Experience with Microsoft 365 tools: Outlook, Word, Excel, PowerPoint, Teams
• Strong diagnostic and problem-solving abilities
• Excellent communication and interpersonal skills-able to explain technical topics clearly to non-technical users
• Ability to work independently, manage time effectively, and prioritize tasks
• Ability to lift and move IT equipment (e.g., PCs, monitors)
• Local language and fluent English
• Valid driver's license (mandatory)