IT Support Technician
Adria Solutions ltd
Sheffield, United Kingdom
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Sheffield, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Amazon Web Services (AWS)
Azure
Dynamic Host Configuration Protocol
DNS
Virtual Private Networks (VPN)
Network Troubleshooting
Networking Basics
Remote Service Software
SharePoint
TCP/IP
Virtualization Technology
Wide Area Networks
Computer Network Technologies
Firewalls (Computer Science)
Laptops
Network Server
Job description
You'll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls).
Requirements
- 2+ years' IT support experience
- Strong knowledge of Windows and Microsoft 365
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools
- Excellent communication skills and a user-focused approach
Any exposure to Azure, AWS, virtualisation, or scripting would be beneficial.
Benefits & conditions
- Competitive salary
- Hybrid working
- Training and development
- Supportive team environment
