IT Service Desk Specialist

This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and triaging incidents through the service desk., · Act as the first point of contact for incidents and service requests via JIRA/service desk

· Log, categorise, triage, and resolve tickets, escalating to 2nd line where required

· Perform daily system health checks and proactively log/manage issues

· Review weekend batch streams and backup performance, escalating exceptions

· Manage user access and security provisioning (including Active Directory updates)

· Conduct periodic access audits ensuring compliance with data governance controls

· Coordinate and implement Change Requests (CRs)

· Promote and migrate changes into Test and Production environments

· Support developers with application access, deployments, and troubleshooting

· Provide clear communication and status updates to business and IT stakeholders

· Experience in a Service Desk / Application Support role

· Strong understanding of ITIL processes and change management

· Good knowledge of Windows-based enterprise applications

· Highly organised, process-driven, and detail-oriented

· Strong communication skills with the ability to build trusted stakeholder relationships

Tech Environment (desirable)

Windows Server | Active Directory | Oracle | SQL Server | Power BI | OBIEE | SSIS | IIS | PowerShell | VMware | JIRA