IT Support Engineer

We are looking for an experienced IT Support Engineer with a strong background in 1st and 2nd line support, combining hands-on end-user support and ownership of IT infrastructure to join our growing team. In this role, you will help ensure our IT environment remains secure, reliable, and efficient, while delivering a high-quality support experience to employees in our Newport office.

Working as part of a global IT team alongside colleagues in our UK headquarters and Miami, you will take ownership of core infrastructure including identity management, networking, endpoints, and security tools. You will resolve technical issues, support system upgrades and projects, and contribute to the ongoing improvement of our IT estate. While infrastructure is the primary focus, you will also support business systems and applications as required.

If you are an experienced IT Support Engineer who enjoys owning infrastructure, solving problems, and supporting people, we would love to hear from you.

What you'll do

• Provide first-line IT support to employees via email, messaging, phone, and in person and maintain documentation of IT procedures, support tickets, and solutions.
• Provide technical support for Windows devices and peripherals, and support collaboration tools including Microsoft 365 and Teams
• Manage user onboarding and offboarding, including device setup, account provisioning, access rights, and licences
• Administer user accounts and permissions in Active Directory and Entra ID
• Manage and troubleshoot endpoint management tools such as Intune and ThreatLocker
• Configure and support VPN, Wi-Fi, LAN, DNS, DHCP, other networking services.
• Assist with firewall and switch configuration, security improvements, and preventive maintenance.
• Assist with infrastructure projects, system upgrades, and global IT initiatives
• Develop basic PowerShell automation to improve efficiency
• Provide first-line support for the ERP system (Quantum) and escalate issues as required.

• Previous experience in IT support or infrastructure roles
• Strong knowledge of Active Directory and Entra ID
• Solid Windows configuration and troubleshooting skills
• Experience with endpoint management tools such as Intune and Threatlocker
• Good understanding of networking (IP, DNS, DHCP, VPN, Wi-Fi)
• Experience supporting system upgrades, migrations, and IT security
• Strong problem-solving, documentation, and communication skills
• A technically capable IT professional with an infrastructure focus
• A confident problem-solver who can work independently
• A customer-focused individual and proactive team player
• Willing to participate in an out-of-hours on-call rota (paid)

Employee discount, Employee assistance programme, Company pension, Paid volunteer time, Discounted gym membership, Car scheme, Permanent - Full time - Salary: £27,000- £31,000 doe - Location: Newport I Hybrid

About AerFin

AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience - today's insight and tomorrow's foresight - gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we're perfectly placed to keep fleets flying and get deals done. That's the AerFin way. That's the way ahead., In return we offer

• Discretionary Bonus Scheme
• Volunteering Leave
• Life Assurance
• Pension Scheme
• Flexible working, ability to work between home and the office
• Employee Assistance Program (EAP)
• Healthcare Scheme
• 28 days of annual with an option to buy or sell an additional 5 days per year
• Gym Membership discount
• Grandternity Leave
• Appreciation & Festive Reward
• Electric Vehicle Leasing Scheme
• Social events and much more

AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.