IT Support Officer

Success in this role will involve a strong focus on delivering exceptional customer service to colleagues across the UK. The ideal candidate will be naturally curious and enjoy resolving a wide variety of technical issues. Strong organisational skills are essential to maintain governance over asset management, ensuring both software and hardware are properly managed, and that staff onboarding and offboarding processes run smoothly. The individual should be comfortable working autonomously, leveraging available resources to diagnose and resolve technical incidents. At the same time, they must be an effective team player, able to collaborate and communicate clearly to ensure shared responsibilities are handled efficiently., * Complete allocated tickets from the Service Desk in line with agreed service levels

• Complete IT related tasks in the Leeds/Manchester and Edinburgh offices
• Supporting 3rd line teams with local tasks in the office
• On and Off boarding Staff
• System & Application Support (MS Office/O365, general desktop/application support)
• Hardware Support (desktop pc/laptop installation/mobile configuration)
• Equipment procurement & Stock management
• Desk side support

• Strong organisational skills, with the ability to work independently and prioritize effectively

• Microsoft Office Troubleshooting

• Windows 10/11 Troubleshooting

• Windows Server Troubleshooting

• Excellent communication skills with the ability to interact professionally with a diverse range of colleagues

• Customer Service Experience

• Administering and supporting O365 (Exchange/Azure AD/Endpoint)

• ServiceNow or equivalent ITSM tool experience

• MECM/SCCM Administration

• On Prem AD administration

• Experience working with Backup solutions

• Familiar with Networking Fundamentals

• Knowledge of VC/Conferencing Systems (Teams Rooms)

• Install and configure computer systems, diagnose, and resolve technical hardware and software faults.

At Buro Happold, we believe in creating a better, more sustainable world. You'll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference. What we Offer You: Bring your knowledge and expertise to one of the world's most respected consultancies.

• Hybrid working arrangements.
• Attractive salary and benefits package.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
• Entitlement to two memberships to professional bodies or subscriptions.
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities. A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
• An international culture that wherever your career takes you at Buro Happold, you won't be far from the exceptional.

Are you looking for your next challenge in the world of IT? Buro Happold has an exciting opportunity for an IT Support Officer to join the team on a full-time permanent basis. The role will be based in our Edinburgh office and hybrid working is available with 3 days a week in the office. The successful candidate will be expected to complete defined IT maintenance and support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the IT Support Leader based in Manchester. Occasional travel to other remote UK offices may be required., Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers. Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other's differences is key, we want employees to feel they don't have to mask elements of their identity to thrive. We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions. Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application. #LI-LO1 #LI-Hybrid