1st Line Support Technician

• Deliver 1st line support and triage for client incidents and requests
• Diagnose and resolve hardware, software and user issues via phone or remote tools
• Log and manage tickets through the ITSM system, keeping clients updated at every step
• Escalate complex issues where necessary, ensuring SLAs and quality standards are met

If you're passionate about technology, love problem-solving, and thrive in a collaborative environment, this could be the opportunity for you! We're looking for a motivated individual to join our client's Service Desk team to deliver high-quality support.

You'll be supported by experienced engineers and mentors who genuinely care about your development. Whether you're a recent computer science graduate or have some technical experience already, this is a place where you'll build real skills, gain certifications, and take the first steps towards a long-term IT career., * Strong communication skills and a professional, customer-focused attitude

• Confidence with Microsoft Windows and Office 365 environments
• Excellent time management and organisational skills
• Calm and logical approach under pressure
• A genuine enthusiasm for technology and a desire to learn

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking