Second Line IT Support Technician

• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
• Assist with the training and up-skilling of the CTS staff on site.
• Mentor colleagues.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock, cataloguing resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Set-up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Follow standard practises to run network monitoring reports or utilities.
• Update asset lists or equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Follow instructions to test site backup and malware protection procedures.
• Ensure all jobs are logged within the helpdesk and investigated as required.
• Carry out checks on the systems as guided.
• To work with colleagues and others to maintain health, safety and welfare within the working environment
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
• Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
• There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed.

• GCSE Grade 5 or above in Maths and English.
• A-Level, BTEC, NVQ, or T-Level in a relevant subject
• Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
• 2 - 3 years experience in an IT Helpdesk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Impeccable attention to detail and commitment to quality.
• Experience in the education sector is desirable.
• Technical troubleshooting and problem management skills.
• Interpersonal skills sufficient to assist non-technical users of IT.
• Ability to assess and re-prioritise workloads when circumstances or demands change.
• Ability to take the initiative when necessary.

Salary: Up to £28,000

Benefits: 25 days holiday, company pension scheme, sage benefits, free school lunches in term time, free onsite parking, * Competitive salary and benefits package.

• Opportunity to work on diverse and challenging projects.
• Exposure to a variety of clients.
• Free onsite parking
• Free lunch during term time
• Free gym membership (after probationary period)
• Sage employee benefits
• Death in Service benefit
• Company Pension scheme
• 25 days annual leave (not including Bank Holidays) increasing with length of service
• Opportunity to work on diverse and challenging projects

We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites. If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.