Team Leader/Administrator

We're excited to welcome a Team Lead Administrator who will inspire and manage a dedicated administrative team across a cluster of services. In this pivotal role, you'll ensure the delivery of high-quality, customer-focused support by coordinating workloads effectively and enabling the team to achieve outstanding results.

Working alongside the Children's Services Manager (CSM), you'll ensure staff records are accurate and up to date, support payroll processes, and contribute to effective budget monitoring. You'll produce clear, reliable written and financial information that reflects the high standards and professionalism of our organisation.

Working jointly with the CSM, you'll manage the delivery of a range of administrative services i.e. meetings, management, maintenance of information and database systems. To maximise the use of digital technology systems (including Microsoft office packages) and other services to enable operational management and staff to achieve their service/and personal objectives. You'll drive the development, review and implementation of the frameworks, systems and protocols that keep our services running smoothly. This includes everything from Health & Safety reporting to financial and funding monitoring, HR record-keeping and petty cash processes.

What you do could make a difference

Some key responsibilities of the Team Lead Administrator role are;

• Leading and supporting a team of administrative staff across the cluster, ensuring workloads are shared fairly and the team delivers a high-quality, people-focused service that helps the wider team and service achieve their goals.

• Working closely with senior managers to prepare briefing papers, reports, communications, and presentations, including interpreting statistical information and carrying out research where needed, while ensuring all tasks are completed accurately and within agreed timescales.

• Keeping staff records accurate and up to date, including contractual changes, payroll information, and training records.

• Producing clear written and financial reports for management, ensuring information and data are presented in line with organisational and regulatory standards.

• Overseeing project budgets, managing work request orders, coordinating stationery supplies, and handling petty cash, including accurate reconciliation.

• Business Administration or Management S/NVQ Level 3, or equivalent experience, with the ability to take ownership of projects or tasks and deliver them within agreed timescales.

• A collaborative approach to working within a team, showing tact, diplomacy, and the confidence to guide or direct colleagues when needed.

• Strong written and verbal communication skills, with the ability to engage effectively with a wide range of people.

• A proven ability to liaise with senior external stakeholders and coordinate key activities in a professional and timely manner.

• Confidence in managing tasks or projects independently, ensuring they are completed accurately and on schedule.

• High-level proficiency in Microsoft Outlook, Word, Excel, Oracle and PowerPoint.

• The ability to provide clear direction to a team, using a flexible and supportive management style that helps staff grow, develop, and achieve their goals

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life's challenges. But too many children don't. By bringing your passion and unique skills and experience, you'll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot's changed since 1869. But what children really need, hasn't. So as long as children need us, we'll be here.

Employee discount, Sick pay, Store discount, Company pension, Health & wellbeing programme, Cycle to work scheme, * Over 7 weeks inclusive paid leave and the option to buy or sell leave

• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers

At Action for Children, we offer more than just a job. Join us and you'll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day., * Company pension

• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Sick pay
• Store discount