Configuration Management Engineer

Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work. About the Role Maples utilise a mature MECM (Current Branch) infrastructure to support, manage and maintain both its server and desktop environments. This encompasses all aspects of management including Operating System builds, Operating System patching, application deployment, application patching, windows defender and other configuration management tasks such as baselines and reporting. Maples invests heavily in its security posture, with a shift in recent years to a more managed environment utilising technologies such as application whitelisting and group policy, there is a requirement to expand the team in order to provide sufficient support to the business. The Configuration Management Engineer will work as part of the Configuration Management Team and provide support to the business, managing the incident and tasks queues as appropriate, there will also be a requirement to be involved in projects, enhancements and initiatives undertaken in order to improve the overall end user experience. Utilising a follow the sun model, they will provide all regions with an escalation point for issues and queries relating to technologies the team is responsible for.

• Manage the incident and task queue, ensuring tickets are picked up and actioned in accordance with SLA's and KPI's
• Troubleshoot issues and assist local support and other infrastructure teams relating to the desktop and server estate
• Package and deploy applications, and assist with the management of the application deployment process at Maples
• Provide support for operating systems deployments (OSD) and troubleshoot any issues that occur
• Assist with the patching process, ensuring all systems are patched in accordance with requirements and monitor deployment success
• Write and maintain knowledge base articles on both underlying infrastructure and processes, and end user fixes for the helpdesk
• Ensure documentation is complete and maintained

• Possess a solid understanding of Microsoft SCCM
• Application packaging experience
• Experience using operating system deployment (OSD)
• Proven experience working in a support environment dealing with incidents and escalations
• Excellent communication skills
• Experience with application whitelisting tools
• Good knowledge of group policy

BENEFITS & REWARDS The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

• Hybrid Working
• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events

OVERVIEW The Maples Group is a standard bearer in financial and legal services, trusted by many of the world's largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. The Maples Group looks to add a Leeds based Configuration Management Engineer to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent. Who We Seek Our merit-based culture suits professionals in pursuit of boundless careers and lives.