Regional IT Support Manager

Here at the Witherslack Group, we strive to change young, vulnerable lives every day - and as a Regional IT Support Manager, you'll have the chance to help us do that. In this role, you'll lead the delivery of IT support services across multiple sites, ensuring our schools and homes have reliable, effective systems that enable them to provide outstanding care and education.

By supporting staff and infrastructure across the organisation, you'll play a vital role in keeping our teams connected, productive, and focused on what matters most - improving outcomes for children and young people with special educational needs.

Get out what you put in

As a Regional IT Support Manager, you'll lead and coordinate IT support operations across your region, managing both in-house and outsourced teams to deliver a high-quality, responsive service. You'll oversee a tiered support model, ensuring incidents are resolved efficiently while continuously improving service delivery through performance monitoring, reporting, and innovation.

You'll take ownership of IT infrastructure and systems across multiple sites, supporting technologies such as Windows Server, Active Directory, Office 365, VMware, and network environments. From managing escalations to leading projects and system upgrades, you'll ensure maximum availability and minimal disruption to services.

Working closely with stakeholders, vendors, and senior leaders, you'll act as a key liaison, keeping everyone informed and aligned. You'll also drive improvements through data led insights, SLA and KPI tracking, and the development of robust processes and documentation.

This is a varied and impactful role where you'll combine technical expertise, leadership, and strategic thinking to enhance IT services across a growing organisation

Bring your whole self to work

Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds, and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage, and inspire our young people to be themselves.

We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you

• Minimum 5 years' experience managing staff
• Experience running or deputising within an IT support team
• Proven experience supporting multi-site operations and remote users
• Strong technical knowledge of Windows Server and VMware environments
• Hands-on experience with Active Directory, DNS, DHCP, Exchange, and Office 365
• Experience working with IT service management frameworks (e.g. ITIL)
• Strong leadership, communication, and organisational skills
• Excellent problem-solving abilities and a methodical approach to issue resolution
• Ability to manage projects and drive continuous improvement
• Resilience, patience, and a high level of emotional intelligence
• 5 GCSEs (or equivalent)
• Full UK driving licence and willingness to travel
• Understanding of confidentiality and handling sensitive information appropriately

Desirable:

• Experience in the education or care sectors
• Knowledge of MPLS networks
• Understanding of E-Safety and safeguarding practices in IT
• Microsoft certifications (e.g. MCP, MCSA, MCSE, MCTS) or equivalent
• Experience developing new systems, processes, or support models

We know you're going to do great things. For your hard work and commitment, we reward you with a competitive salary and benefits package. With us, you'll make a genuine difference to the lives of our young people - plus you'll get:

• Competitive salary (dependent on experience)
• Training and ongoing professional development
• 35 days holiday (including bank holidays)
• Flexible benefits package including pension and life insurance
• Wellbeing support, including employee assistance programs
• Medical cover for appointments like opticians and dentist visits
• Recommend-a-friend scheme with £1,000 bonus

Join the UK's best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself.