IT Infrastructure & Support Lead (Temporary)

As part of our journey, we are now looking for an Infrastructure & Support Lead who will play a key role in ensuring operational continuity, strengthening our infrastructure landscape, and delivering high-quality end-user support through smart self-service, automation, and reuse of global capabilities. This is a temporary position for maximum 2 years.

What you'll do

As Infrastructure & Support Lead, you will ensure the operation, development, and stability of our digital infrastructure and support services, acting as a key coordination point between business users, IT, security, and global teams.

Your responsibilities will include:

• Lead and coordinate on-site and remote end-user support, including first-level support, tools, and daily operations
• Own and prioritize infrastructure and support needs, covering LAN/WAN, telephony, workplace equipment, laptops, printers, and local environments
• Act as a coordination point for information security and cybersecurity, supporting compliance, risk mitigation, and alignment with security best practices
• Contribute to digital architecture, ensuring local solutions are aligned with global standards and reusable capabilities
• Identify and drive process automation opportunities to reduce manual work, errors, and resolution time
• Support and coordinate digital needs for the retail network, including tools, processes, incidents, and adoption
• Develop and maintain key operational deliverables such as:

• Support service catalog
• Runbooks, self-service guides, FAQs, and procedures
• Incident analysis and stability improvements (root cause & preventive actions)

• Manage IT asset lifecycle, from ordering and provisioning to maintenance and decommissioning
• Lead IT onboarding and offboarding processes, ensuring timely access and secure deprovisioning
• Own identity and access management, including role-based access and periodic access reviews
• Ensure clear communication and alignment with internal users, IT, security teams, and external partners

What you'll bring

To succeed in this role, you bring a strong service mindset, technical understanding, and the ability to coordinate across multiple stakeholders.

• Experience in end-user support and service operations, with strong problem-solving and prioritization skills
• Solid knowledge of infrastructure and network environments, system dependencies, and workplace technologies
• A good understanding of cybersecurity practices, risk management, and security coordination
• Experience in automation and continuous improvement, including scripting or low-code solutions where applicable
• Hands-on experience with Microsoft platforms, such as SharePoint, Power Apps, Power Automate, and Power BI
• Experience working with data processing and analysis, including ETL processes
• Strong communication skills and the ability to coordinate across IT, business, and external partners
• A proactive, structured, and service-oriented approach
• Advanced / professional level of Spanish and English, both written and spoken

Picture yourself in an exciting industry where the future revolves around leading-edge electrified and self-driving cars seamlessly integrated into people's daily lives. But how can we create this future in a way that is both safe and sustainable? This is just one of the inspiring questions we're working to solve here at Volvo Cars. Join us and watch your ideas shape the future of mobility., At Volvo Cars, we believe extraordinary things are achieved by ordinary people with a passion for making a difference. If you're inspired by the opportunity to help redefine the future of mobility, we invite you to be part of our journey., Submit your CV in English and tell us why you're the ideal candidate for a role at Volvo Cars. Applications must be received no later than 29th of April 2026. You will receive a confirmation email after your submission.