ICT Support Technician (Specialist Administrator)

Citizens Advice Sheffield, one of the country's largest and most dynamic local Citizens Advice, is looking to recruit an exceptional individual to support our ICT infrastructure. We are increasing our ICT support capacity at a critical time in the development of our approach to cyber security. Working closely with our Team Manager (ICT & Digital), the successful candidate will play a key role in monitoring and addressing cyber security issues across our devices and infrastructure. In addition, the post holder will work closely with the rest of the team to provide general ICT support to CAS Sheffield staff and volunteers. Our ideal candidate(s) for this role will

• have a working knowledge of Cyber Essentials Plus or similar accreditations
• have practical experience of end user device security and patch management
• have a working knowledge of Google Workspace administration or relevant adaptable skills and experience

You will be expected to use your own initiative, be a good communicator who can work well with colleagues in person, by phone, video call and email to understand and solve technical problems. We can offer a supportive culture within a charity setting committed to social justice in which to develop excellent knowledge and skills.

We offer an attractive remuneration package including: 35 hour working week; 4% employer pension scheme; Health Plan with integrated employee assistance programme, hybrid working, flexible working, enhanced Maternity and Paternity policy & Cycle to work scheme. Please go to our website to download an application pack. Also note that, for your application to be considered, you must complete an application form (CVs will not be accepted) and send it to Closing date for completed Applications is 9am on Monday 27th April 2026 Interviews will be held on the Thursday 7th May 2026