IT Assistant

We're looking for a motivated IT Assistant / Junior IT Support Technician to support our IT Manager with the day-to-day running and expansion of our network., * Troubleshoot hardware and software issues across our digital signage and media player network

• Provide internal IT support (Windows support, email setup, printers, user support)
• Assist with installation, configuration, and deployment of IT equipment and devices
• Support basic networking tasks (IP configuration, connectivity issues, routers/switches)
• Coordinate third-party engineers for installations and maintenance
• Deliver friendly and effective customer support via phone and email
• Work with multiple platforms including Windows, Android, Linux, and Apple (macOS/iOS)
• Support ongoing IT projects, upgrades, and system improvements

• Strong communication skills (phone, email, in person)
• Basic knowledge of IT systems, Windows OS, and general troubleshooting
• Familiarity with Microsoft Office 365 or Google Workspace
• Organised with the ability to manage multiple tasks
• A proactive attitude and willingness to learn IT support, networking, and systems

No formal IT experience required; however, an interest in IT, technology, and any hands-on experience (e.g. helpdesk exposure, home labs, coursework, or personal projects) is highly desirable.

Desirable Skills (Not Essential)

• Knowledge of IP telephony / VoIP systems
• Basic networking knowledge (TCP/IP, DHCP, DNS)
• Exposure to Linux, Android devices, or Apple environments
• Any previous IT support, helpdesk, or technical support experience

Job Types: Full-time, Permanent

Pay: £16,500.00-£25,775.88 per year

Benefits:

• Company pension
• On-site parking
• Referral programme

Time Media is a leading digital signage and advertising provider, managing a nationwide network of digital screens powered by PC and Android media players. From our modern Blackpool office, we support and maintain installations across the UK, Ireland and North America.