Data & CRM Analyst

The Data and CRM Analyst acts as Police Care UK's primary superuser for all CRM and operational systems, ensuring they are configured effectively, used consistently, and produce high quality, compliant data. The postholder supports all departments to optimise workflows, improve data capture, enhance reporting, and strengthen digital adoption. They also develop dashboards and automated reporting that provide a holistic organisational view of performance, impact, and service delivery.

What you'll do

• Act as system lead and first point of contact for CRM, case management, fundraising, volunteering and finance systems, ensuring effective configuration, support and vendor liaison.
• Maintain high standards of data quality, governance and GDPR compliance, including access controls, documentation and support for DSARs and DPIAs.
• Design, optimise and standardise workflows and data collection across services, fundraising, volunteering and finance to support consistent, high-quality insight.
• Develop dashboards, reports and automated KPI outputs to support decision-making, performance monitoring and organisational impact reporting.
• Lead user training, guidance and digital adoption, building staff confidence and ensuring consistent, compliant system use.
• Work collaboratively across teams to ensure systems meet operational needs and support integrated learning, evaluation and strategic initiatives.

• Experience in CRM or system administration, data management, or digital workflow optimisation.
• Strong understanding of system configuration, workflow design and multi-system environments.
• High-level competence in data quality management, data cleaning and validation.
• Experience producing dashboards and data visualisations (Power BI, Tableau, Excel or similar).
• Strong communication skills with the ability to support non-technical users.
• Excellent attention to detail, analytical capability and organisational skills.
• Understanding of GDPR, data protection and ethical data handling.

Desirable

• Experience with Gifted Matrix, Blackbaud, Assemble or Access Finance.
• Knowledge of case management, service delivery or beneficiary data environments.
• Experience with evaluation, outcomes measurement or impact reporting.
• Familiarity with SQL, Python, R or automation tools.
• Experience with Smart Survey, Qualtrics or similar survey tools.

You'll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe. We offer:

• Enhanced wellbeing support
• Pension scheme with up to 8% employer contributions
• Development opportunities
• A 35-hour working week
• A supportive, collaborative culture
• The chance to make a meaningful impact on the lives of police, staff, volunteers, and their families

Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they've been physically or psychologically harmed through policing. Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing - from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn't end with a shift, and that families are often affected too. We've evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we're fiercely independent so we can focus on what people really need. Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we're committed to strengthening the people behind the force - and we're looking for those who want to be a part of that work.