Mosaic Software Configuration Specialist

The Mosaic Software Configuration Specialist is a key technical role responsible for the configuration, maintenance, and continuous improvement of the Council's core social care case management system, Mosaic.

The post-holder will translate business and service requirements into effective system solutions, ensuring the platform supports Children's and Adults' Social Care services, aligns with statutory and regulatory requirements, and enhances frontline service delivery.

This role is central to delivering transformation programmes, including Families First reforms and Client-Level Data (CLD) reporting, through hands-on system design, development, and optimisation., * Design, configure, and implement system changes within Mosaic, including forms, workflows, user roles, and security profiles.

• Translate user and service requirements into scalable and sustainable system solutions.
• Ensure configurations align with Children's and Adults' Social Care statutory requirements and transformation programmes (e.g. Families First, CLD).
• Develop, maintain, and update technical documentation such as configuration specifications, process maps, and user guides.
• Collaborate with the Mosaic supplier (Access) to resolve technical issues, apply upgrades, and implement new functionality.
• Lead unit testing and system testing for all configuration changes to ensure functionality, usability, and data integrity.
• Develop detailed test plans, scripts, and test scenarios for both minor updates and major releases.
• Coordinate and support User Acceptance Testing (UAT), working closely with business users and stakeholders.
• Ensure all system changes meet quality standards and are delivered defect-free.
• Provide second- and third-line support for Mosaic, diagnosing and resolving complex system and user issues.
• Monitor and improve data quality within Mosaic, including developing reports and dashboards to identify inconsistencies.
• Support data migration and integration activities, including transition from legacy systems (e.g. Business Objects) to modern reporting platforms.
• Contribute to system performance monitoring and continuous improvement initiatives.
• Work closely with social care professionals, business analysts, and IT teams to gather and refine system requirements.
• Communicate technical concepts clearly to non-technical stakeholders.
• Support training and knowledge transfer where required.

• Extensive hands-on experience configuring the Mosaic case management system.
• Strong understanding of Mosaic architecture, including data structures, form design, workflows, and security models.
• Proven experience working on Mosaic implementation, upgrade, or development projects within a local authority or similar environment.
• Knowledge of operational processes and statutory frameworks in Children's or Adults' Social Care.
• Experience in system testing, including writing and executing test plans and scripts.
• Experience supporting both Children's and Adults' Social Care services within Mosaic.
• Knowledge of Families First reforms and Client-Level Data (CLD) requirements.
• Experience with SQL and reporting/analytics tools (e.g. Business Objects, Google Looker Studio, AWS).
• Experience in data migration and integration projects.

• 18 Hours Per Week
• Bi-Weekly Payments