IT Support Engineer

We are looking for an IT Support Engineer to provide on-site and remote support to education and public sector clients across East Yorkshire.

You will support a mix of IT operations, classroom technology, cloud-based CCTV and security systems, and digital transformation projects. This is a varied, hands-on role ideal for someone with school or MSP IT support experience who enjoys working directly with clients.

Key Responsibilities

• Provide on-site and remote IT support to schools and public sector clients
• Support digital transformation projects, including:
• Cloud-based CCTV and security systems (support, configuration, connectivity)
• Chromebook rollouts and Google Workspace environments
• School sign-in and safeguarding systems
• Audio visual and classroom technology support
• Print and managed print solutions, including Papercut
• Troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and support Chromebooks, laptops, desktops, and peripherals
• Support interactive displays, classroom AV, and associated systems
• Work with central service desk, projects, AV, and security teams
• Provide clear handovers and basic user guidance to school staff
• Maintain accurate job notes, documentation, and asset records

• Previous IT support experience (education or MSP strongly preferred)
• Experience supporting schools or public sector environments
• Working knowledge of Windows and/or ChromeOS
• Understanding of basic networking (IP addressing, switches, connectivity)
• Strong troubleshooting and customer service skills
• Full UK driving licence and willingness to travel locally

Desirable

• Experience with cloud-based CCTV or IP security systems
• Chromebook deployment and Google Workspace experience
• Knowledge of Papercut or education print environments
• Experience supporting classroom AV or interactive displays
• Microsoft 365 experience

• Home-based role with regional responsibility
• Varied work across education and public sector clients
• Exposure to IT, AV, and security technologies
• Support from a central HQ team based in Bolton
• Training and professional development
• Competitive salary and benefits

Pay: £30,000.00-£35,000.00 per year

The DMS Digital Group Ltd provides specialist IT, education technology, audio visual, and cloud-based CCTV and security solutions to schools and public sector organisations across the UK. We work closely with schools, academies, colleges, and public sector clients to support digital transformation, safeguarding, and reliable day-to-day IT services. This role is employed by The DMS Digital Group Ltd, with head office support from Bolton, but is home-based and focused on the East Riding and East Yorkshire region.