IT Technician

We are seeking a skilled and reliable IT Technician to join our IT team. The successful candidate will be responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of all hardware, software, and network systems across the organisation. This is a hands-on role ideal for a problem-solver with strong customer service skills and a passion for technology., Install, configure, and maintain computer hardware, software, operating systems, and peripherals

• Diagnose and troubleshoot hardware, software, and network issues (desktop, laptop, printers, scanners, mobile devices)

• Provide first-line and second-line technical support to end users via phone, email, remote tools, and in-person

• Set up and maintain user accounts, permissions, and access rights in Active Directory / Azure AD

• Support and maintain local area networks (LAN), Wi-Fi, and basic network infrastructure

• Perform routine system updates, patches, and security maintenance

• Manage IT inventory, including tracking assets and ensuring proper disposal of obsolete equipment

• Assist with the deployment and migration of new hardware and software

• Document technical processes, resolutions, and maintain accurate IT records

• Ensure compliance with company IT policies and data security standards

• Participate provide after-hours support when required

Proven experience as an IT Technician, Help Desk Technician, or similar role (1-3 years preferred)

• Strong knowledge of Windows 10/11 and Microsoft Office 365

• Experience with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP)

• Familiarity with troubleshooting hardware, printers, and mobile devices (iOS/Android)

• Basic understanding of cloud services (Microsoft Azure / OneDrive / Teams)

• Excellent problem-solving and analytical skills

• Strong customer service orientation with the ability to explain technical concepts clearly

• Ability to work independently and as part of a team

• Valid driver's license and reliable transportation (if required for site visits)

Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (preferred but not essential)

• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent are highly desirable.

• Bereavement leave
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Sick pay