IT Field Engineer

As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include:

• Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals
• Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment
• Replacing and upgrading components such as memory, hard drives, screens, and power supplies
• Carrying out routine maintenance and health checks on IT equipment
• Following technical guides and documentation to complete tasks accurately
• Providing clear updates to the IT Support Desk or relevant Cerco contacts
• Keeping customers informed of progress, expected timelines, and issue resolutions
• Working independently on site, managing your time and workload effectively
• Completing basic reporting or job sheets after each visit
• Adhering to field service standards, safety requirements, and professionalism at all times
• Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service

Initial Assessment

All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process.

Training (If required)

After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support.

This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role.

Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training.

Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence., We're looking for individuals who are:

• Passionate about technology with a desire to build a long-term IT career
• Comfortable travelling to different customer sites (own vehicle required)
• Practical and hands-on. DIY or similar experience is a bonus
• Ex-military backgrounds are highly desirable

Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK.