Associate Director, IT - Patient Services

The Associate Director, IT - Patient Services will lead the strategic planning, development, and execution of technology solutions that support Patient Services across the commercial organization. This role is critical in enhancing patient engagement, optimizing service delivery, and ensuring compliance with regulatory standards. The ideal candidate will bring deep expertise in patient-centric technologies, cross-functional collaboration, and digital transformation within the pharmaceutical industry., * Serve as the strategic IT business partner to the Patient Services organization, aligning technology roadmaps with business priorities.

• Lead the design, implementation, and management of patient platforms including CRM systems, HUB services, marketing automation, and analytics tools.
• Collaborate with Commercial, Marketing, Medical, Legal, and Compliance teams to deliver integrated patient engagement solutions.
• Translate business requirements into functional specifications and oversee the delivery of scalable, compliant technology solutions.
• Manage vendor relationships and coordinate onshore/offshore resources to ensure timely and high-quality execution.
• Monitor and analyze platform performance, patient access trends, and KPIs to inform continuous improvement.
• Ensure all systems and processes comply with data privacy, security, and regulatory standards.
• Stay current with emerging technologies and evaluate their potential application to improve patient experience and operational efficiency.

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.

• 7+ years of experience in IT roles within the pharmaceutical or life sciences industry, with a focus on Patient Services.

• Proven experience with platforms such as Salesforce Health Cloud, Marketing Cloud, and Experience Cloud.

• Strong understanding of HUB services, patient access programs, and specialty pharmacy operations.

• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.

• Experience with Agile methodologies and SDLC processes.

• Demonstrated leadership in cross-functional project management and vendor oversight. Preferred Skills:

• Experience with Gen-AI tools and their application in patient engagement.

• Familiarity with virtual telephony platforms and omnichannel communication strategies.

• Knowledge of data integration and analytics platforms for patient insights.

The annual starting salary for this position is between $153,000 - $192,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

We're Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it's innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we're dedicated to addressing patients' needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.