Dialler Analyst

Warrantywise are one of the fastest growing businesses in the North West, an award-winning warranty firm who continually rank as one of the best businesses in Lancashire. We are looking for a Junior Dialler Analyst to join our ever-growing team, at our prestige office, the Rocket centre in Blackburn.

Warrantywise supply the highest quality extended vehicle warranties for all makes and models to private individuals as well as over 3000 independent dealer groups. The last 12 months has seen us undergo huge growth that's taken the Warrantywise family from 50 to 150 people, and we plan to continue our rapid expansion during 2026 and beyond.

The role will involve you supporting the day-to-day running and optimisation of our dialler operations. This is a great opportunity for someone with strong analytical thinking and an interest in data-driven environments to develop their skills within a fast-paced contact centre.

Working closely with the Dialler Manager and wider operations teams, you'll play a key role in ensuring campaigns run efficiently, data is used effectively, and performance is continuously improving.

What does the role involve?

Dialler & Campaign Management

• Support the configuration, continual monitoring, and optimisation of predictive, progressive, and preview dialler campaigns.
• Assist in building and managing campaign data, including list uploads, segmentation, and suppression handling.
• Help maintain dialler settings such as pacing, recycle rules, and campaign priorities
• Monitor real-time performance and make adjustments to support daily productivity and compliance targets.

Operational Support

• Provide support for dialler-related queries and tickets, ensuring issues are resolved in a timely manner.
• Work closely with team leaders and managers to keep campaigns running smoothly.
• Assist in troubleshooting dialler or data issues and escalating where required.
• Support the day-to-day running of the dialler to minimise disruption to agents and teams.

Data & Performance Analysis

• Analyse campaign performance, including contact rates, conversion, and data utilisation.
• Support the production of daily, weekly, and monthly performance reports
• Identify trends or issues within campaign data and highlight opportunities for improvement.
• Assist in testing and implementing changes to improve dial strategy and outcomes.

Compliance & Governance

• Support adherence to regulatory requirements, including GDPR and Ofcom guidelines.
• Help ensure dialler activity aligns with contact strategies, including attempt limits and cooling periods.
• Assist in monitoring abandoned call rates and other compliance-related metrics.
• Maintain appropriate handling of customer data at all times.

• Strong analytical and problem-solving skills with good attention to detail.
• Comfortable working with data (Excel essential; SQL or similar tools advantageous but not required).
• Good organisational skills and ability to manage multiple tasks.
• Clear communication skills, with the ability to explain issues or insights to different teams.
• An interest in contact centre operations, data, or systems.
• Ability to work in a fast-paced environment and take ownership of tasks.

• Salary £30,000.
• 22 days holiday plus bank holidays.
• 1 month unpaid sabbatical after 5 years of service.
• Company pension.
• Company supported healthcare (Free eye test, offer Able Futures support service).
• 30% discount on all warranty products for employees, friends and family.
• Interest free company loan up to £1000 (After 6 months of service).
• Excellent working environment.
• Recommend a friend scheme.
• Staff incentives.
• Social events.
• Progression within the company.

This role is Monday to Friday between 09.00am and 19.00pm and Saturday on a rota basis.

References upon request.

Pay: £30,000.00 per year