IT Infrastructure Engineer

As an Infrastructure Engineer, you will play a vital role in delivering the University's IT vision and strategy, supporting the ongoing transformation of our technology landscape. You will be responsible for maintaining and enhancing a diverse infrastructure environment, including cloud services, on-premises systems, virtualisation platforms, network infrastructure, VoIP technologies, and Microsoft 365. Working closely with Senior Engineers and our Head of IT Operations, you will help drive improvements in system stability, security, and scalability, ensuring a reliable and high-performing IT environment that supports both staff and students., Infrastructure EngineerLocations CoventryRemote statusHybridYearly salary£45,000 - £55,000Working model (Please note, our working models are a non-contractual benefit and can be subject to change)HybridContract Type:Professional Services Contract

We are looking for a proactive and technically skilled Infrastructure Engineer with a strong problem-solving mindset and a passion for delivering reliable, secure, and scalable IT services. You will bring a blend of hands-on experience and broad technical knowledge across infrastructure environments, with the ability to work independently and as part of a team. Comfortable operating in a dynamic environment, you will be confident troubleshooting complex issues and continuously improving systems and processes.

Essential requirements:

Minimum 3+ years' experience managing server operating systems and associated tools

Proven in-depth technical problem-solving capability

Experience with virtualisation technologies (e.g. Hyper-V, VMware)

Experience with infrastructure monitoring tools and practices

Experience managing and maintaining backup solutions (e.g. Veeam or similar)

Good understanding of networking technologies (wired and wireless), ideally including Cisco Meraki

Knowledge of desktop software environments (e.g. Microsoft Office, Adobe, Java)

Experience with storage technologies (e.g. Nimble or similar)

Knowledge of Microsoft desktop operating systems and deployment tools (e.g. Windows 11, MDT, MDOP)

Experience with endpoint management tools (e.g. MECM/MCM, Intune)

Broad understanding of server and desktop industry standards

Good working knowledge of cloud infrastructure services alongside traditional on-premises solutions

Strong scripting skills (e.g. PowerShell, Kix, VB)

Strong knowledge of Microsoft technologies, including Active Directory, Azure AD, GPO, DNS, DHCP, Certificate Services, and DFS

Working knowledge of Linux environments (e.g. Ubuntu, CentOS, RHEL) and related applications (e.g. Apache, HAProxy, MySQL, RabbitMQ)

Desirable requirements:

Certifications - Microsoft (e.g. MCSA / MCSE, Azure DevOps) / Netowrking / VOIP (CCNA / CCNP) / AWS (Foundation / Associate)

MAC Management techniques

DevOps experience

Security frameworks (i.e. PCI DSS, Cyber Essentials, ISO 27001)

Security technologies - (Firewall / AV / Device Encryption)

Knowledge of Cloud Platforms (Azure/AWS/GCP)

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

30 days holiday + bank holidays on-top, and even a Christmas closure!

A generous Aviva pension plan, company contributions starting from 7%

SimplyHealth plan option

Private Medical Insurance coverage (applies to certain job roles)

Access to Perkbox benefits

Study any Arden course for free, with a discount for all family and friends

Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education

About Arden University We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. About our Department The IT Infrastructure Engineer sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team., Since 1990, Arden University has reshaped flexible higher education, becoming a beacon for accessible learning. Beginning as a trusted online partner for UK universities, we've transformed into a symbol of online and blended degree courses designed for modern lives. With over 90 career-focused qualifications, validated by prestigious bodies like the British Psychological Society and Chartered Management Institute, our dedication to exceptional education stands strong. Our mission is forward-looking and purposeful. We understand the evolving needs of employers and the global economy, driving us to champion meaningful change. Through our Study Centres in the UK (Manchester, Birmingham, London, Leeds, Nottingham) and Berlin, Germany, we empower a diverse student community to access life-altering degree pathways. At our core lies equity, diversity, inclusion, and belonging, rooted in the belief that education is a force for both individual and collective progress. By seamlessly merging technology and education, we're breaking down barriers and revolutionizing conventional learning models. Join our community of around 1,100 colleagues in shaping a more accessible, inclusive, and brighter future for all.