Service Design Analyst

• Support the development of the global portfolio framework, collating and drafting frameworks and templates.
• Collate the requirements of services capturing user feedback and insights.
• Bring together service details and information to input into service blueprints and interaction models.
• Create and maintain templates to enable service design activities at an enterprise and functional level.
• Analyse information and inputs to develop service catalogues.
• Support workshop designs and facilitation activities to enable process mapping.
• Analyse data to identify trends, gaps, and optimisation opportunities.
• Provide insights to inform decision-making at programme and project levels.
• Work across workstreams to support business readiness assessments and transitional activities.
• Consolidate information from multiple sources and validate data integrity.
• Maintain documentation and input into change and communication activities to enable training, service playbooks, and adoption of services.
• Input into and consolidate service level impact assessments.

Technologies:

• Excel
• Support
• Power BI

More:

We are a prestigious professional services organization based in London, recognized as one of the leading places to work for three consecutive years. Our workplace is characterized by cutting-edge talent and modern working methods. In this role, the Service Design Analyst will be instrumental in supporting our business professional transformation programme. We offer a hybrid working model, with 50% of the time spent in the office, fostering collaboration and innovation within our dynamic team.

• Strong analytical and problem-solving skills with experience in data interpretation.
• Experience in process mapping.
• Familiarity with service design and operating model principles.
• Experience in customer journey, persona, or similar service experience mapping.
• Proficiency in data visualisation tools (e.g., Power BI) and Excel.
• Excellent stakeholder management and communication skills.
• Ability to work in a fast-paced, transformation-focused environment.
• Experience within a complex professional services or corporate environment, operating globally with regional and local presence.
• Experience in operating model transformation or large-scale change programmes.