SysAdmin/SRE Mexico

As a Site Reliability Engineer / Systems Administrator, you'll play a key role in scaling and strengthening the reliability of Jotelulu's cloud platform. Your mission will be to monitor and optimize cloud systems, automate processes, ensure effective incident management, and maintain a robust, scalable, and secure infrastructure that supports mission-critical services.

You'll be part of an Operations & SRE environment focused on reliability, performance, and continuous improvement. Working within a highly collaborative engineering setup, you will contribute to building and maintaining infrastructure across multiple availability zones, ensuring stability and operational excellence while supporting the growth of the platform.

Collaboration will be essential. You'll work closely with DevOps, Product, and Development teams to build reliable services, support infrastructure decisions, lead incident response, proactively detect risks, and ensure systems and teams can scale efficiently and confidently.

We are looking for a SysAdmin / SRE with strong experience in cloud infrastructure, systems administration, and reliability practices, capable of operating and improving large-scale environments.

Relevant experience and expected outcomes:

• Proven experience managing large-scale cloud or MSP infrastructures.
• Expert-level Linux systems administration.
• Experience with Windows Server (2012-2025) in production environments.
• Strong troubleshooting skills across systems, networking, storage, and application layers.
• Solid networking knowledge including TCP/IP, DNS, load balancing, firewalling, BGP, and network virtualization.
• Experience with storage solutions such as Ceph, NFS or similar technologies.
• Familiarity with IaaS orchestration platforms such as CloudStack or similar.
• Experience implementing and maintaining monitoring and observability tools.
• Experience with Infrastructure as Code and automation using Ansible.
• Experience designing or maintaining CI/CD pipelines.
• Knowledge of databases such as MySQL, MariaDB or PostgreSQL.
• Strong understanding of ITIL processes for incident, problem, and change management.
• Strong documentation practices and focus on operational excellence.

Key skills and expected impact:

• Strong analytical mindset focused on reliability, scalability, and continuous improvement.
• Ability to monitor systems, detect risks proactively, and minimize downtime.
• Capability to lead incident response and ensure effective resolution.
• Strong communication skills in Spanish and intermediate English.
• Ability to collaborate across teams and contribute to infrastructure and operational improvements.
• Experience optimizing distributed systems performance.
• Knowledge of advanced security and system hardening practices.
• Ability to improve operational workflows and work with ticketing systems.

Tools

• Operating Systems: Linux, Windows Server.
• Automation: Ansible, scripting (Bash, Python, PowerShell).
• CI/CD: pipeline implementations.
• Monitoring & Observability: Zabbix, Prometheus, Grafana, ELK Stack.
• Storage: Ceph, NFS or similar.
• Orchestration: CloudStack, OpenStack.
• Databases: MySQL, MariaDB, PostgreSQL.
• Collaboration & ITSM: tools aligned with ITIL practices.

At Jotelulu, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That's why we've designed a benefits package that reflects who we are, how we work, and what we value as a company.

Jotelulu Culture

Our culture is how we work, how we relate to one another, and how we build something meaningful together. It's not about "cool" values for a website - it's about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.

At Jotelulu, we are committed to: A great working environment built on teamwork, optimism, joy and the drive to do things well. Responsibility and ownership, because everyone knows what needs to be done and finds the way to make it happen. Trust, as the foundation of teamwork and our relationships with partners. Effectiveness, focusing on results and constantly challenging ourselves to ensure we're on the right path.

Special Days You'll enjoy: December 24th and 31st off, Your birthday off - because we believe your day should be yours.

Competitive Salary We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition.

Continuous Learning We support your professional growth through internal training, learning resources, and development plans tailored to your career path.

Private Health Insurance You'll have access to private health coverage, giving you peace of mind and support in your day-to-day life.

Ready to shake up the tech world? At Jotelulu, we're on a mission to empower Technology Service Providers with our secure, all-in-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence. This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact. If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu's own infrastructure and data centers with the latest technologies. Life a Jotelulu We're passionate about technology, but we're also a bit geeky-we love Star Wars, video games, 90s movies, and pop culture. We work hard and with passion, but we also have a great time together. At Jotelulu, you'll find a balance between work and fun, where teammates often become friends, and boredom is rare-there's always something new, unexpected, and memorable happening.