Support Engineer

{"description": " Your role What you'll be doing Your role Corpay is currently looking to hire a Support Engineer within our organisation. This role supports key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients. The position focuses on first-line support while contributing to system reliability, debugging, and continuous improvement initiatives. What you'll be doing As a Support Engineer, you will be responsible for managing and resolving system alerts, troubleshooting issues, supporting both internal teams and helping resolve client issues. You will collaborate with cross-functional teams to maintain and improve system reliability while playing a key role in debugging, root cause analysis, and system optimisation. How We Work As a Support Engineer, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing: * Assigned office workspace and home office setup * Company-issued equipment * Formal, hands-on training Role Responsibilities * Act as the first point of contact for system alerts and issues raised by clients or internal teams * Investigate system alerts, analyse logs, and trawl through data to diagnose and resolve issues effectively * Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies * Collaborate with other departments (Settlements, Compliance, Client Services and Connectivity teams) * Manage incidents in line with SLAs, ensuring timely resolutions * Analyse system logs, debug issues and identify root causes * Create and run scripts to query databases * Work with APIs to debug integration issues * Document common issues and resolutions * Improve system performance and workflows * Communicate directly with clients when needed What We Need * Hands-on experience with AWS * Strong SQL/database skills * Experience with APIs (REST) * Strong debugging and

troubleshooting skills * Experience with monitoring tools (Datadog etc.) * Strong communication and problem-solving skills Benefits & Perks * 4 X Life insurance * Pension scheme - 5% employer contribution * Private Healthcare * 25 days Holiday (plus Holiday Buy/Sell) * Access to LinkedIn Learning * Free rewards and discounts via Gratitudes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. #LI-Hybrid #LI-KM1 About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our