SME Technical Support Engineer

This is not a traditional support role - you will work close to operations, solving complex challenges, supporting field deployments, and contributing to innovative solutions used in mission-critical environments., * Deliver technical training, demonstrations, and hands-on support to customers

• Support field tests, exercises, and operational deployments
• Troubleshoot complex issues across hardware, operating systems, applications, and networks
• Provide support in high-pressure and mission-critical environments, including on-site when required
• Optimise system performance in edge environments (limited bandwidth, power, rugged conditions)
• Collaborate with internal teams to improve and evolve technical solutions
• Contribute to the development of next-generation systems (e.g. AI/ML, edge computing, resilient communications)
• Document best practices, procedures, and training materials
• Support knowledge sharing and mentor both colleagues and end-users, At S[&]T we contribute to a safer life on earth by translating space data into valuable and actionable insights. We oversee data from instruments to application, and apply our expertise within our software frameworks, information products and consultancy.

Our society relies on space and scientific instruments for climate change monitoring, navigation, defence and national security, and other crucial services we all use in our daily lives. These instruments produce an enormous quantity of complex data, and our goal is to unlock its value.

We have more than 20 years of experience working on instrument calibration, the creation of data quality monitoring tools, the development of real-time data processing frameworks, and the development of application-specific algorithms. With this, we help organisations, governments and industries to strengthen their information position and thereby improve their decision making. We focus on the following domains: Space & Science, Defence & Security, Environment & Sustainability, and High-Tech Consulting.

• Proven experience in a technical support or engineering role within complex IT or embedded environments
• Strong knowledge of operating systems, including Windows and Linux (embedded systems is a plus)
• Experience with networking concepts (OSI layers 1-3) and tactical or distributed networks
• Hands-on experience with routers, gateways, and network configurations
• Familiarity with video streaming technologies and protocols (e.g. RTSP, UDP, H.264/H.265)
• Experience with tools such as GStreamer, FFmpeg, or similar is a plus

Technical domains (preferred)

• Embedded platforms (e.g. Raspberry Pi, Android systems)
• MANET or tactical communication systems
• UAV platforms or SDR (Software Defined Radio)
• Experience or affinity with C5ISR systems, sensor integration, or defence technologies, * Strong problem-solving skills and ability to perform under pressure
• Hands-on, proactive, and solution-oriented mindset
• Strong communication skills, able to support both technical and non-technical users
• Comfortable working in dynamic and operational environments
• Team player with a knowledge-sharing mindset

Language & flexibility

• Fluent in English (Dutch is a strong plus)
• Willing to travel and provide on-site and occasional 24/7 support
• Comfortable working within the Defence & Security domain (security requirements may apply)

For one of our clients within the Defence & Security domain, located in the Zwole area, we are looking for a Senior Technical Support Engineer (SME level) to operate at the forefront of tactical communication and edge computing environments. In this role, you will support and enable customers working with decentralised C5ISR systems in complex and demanding conditions, where connectivity is not always guaranteed. You will act as a key technical expert, helping users deploy, operate, and optimise advanced systems in real-world scenarios.