Cloud Solution Architecture - D365 CE

This role provides the opportunity to work closely with customers as their trusted technical adviser across the AI Business Solution Business Process ecosystem, including Dynamics and PowerPlatform capabilities. You will deliver best-in-class architecture and engineering expertise, helping customers design, govern, and scale secure, enterprise-ready solutions while modernising legacy processes and accelerating digital transformation.

As a Cloud Solution Architect (Dynamics), you will enable customers to achieve tangible business outcomes from their Microsoft investments. Leveraging your Power Platform and AI Business Solutions Business Process (AIBS BP) expertise, you will lead technical and business conversations, guide architectural decisions, and drive adoption and value realisation. You will support customers in moving to cloud-based, low-code solutions, establish governance and best practices, and identify and resolve technical blockers impacting customer success initiatives.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft AIBS Process Business Process expertise to Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.

• Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
• Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
• Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to Microsoft best practices & policies and using repeatable Intellectual Property (IP).
• Leverage knowledge of the products, services, and value propositions of AIBS BP in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

This role is ideal for individuals passionate about empowering organizations through innovative and secure P solutions while championing best practices in governance and administration.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Develop and maintain Dynamics On Premises and D365 solutions with a focus on architecture

Provide technical training and guide customers through architectural decisions for Dynamics / D365

Dynamics Administration & Governance

Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience., * Enterprise Focus : Demonstrated experience in Dynamics/D365 administration and support within large-scale environments.

• Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues.
• Problem-Solving & Collaboration : Excellent analytical and collaboration skills.
• Communication: Strong ability to engage with key stakeholders and cross-functional teams.
• Certifications: Advanced Microsoft certifications preferred.
• Consulting Experience: Previous customer-facing roles are highly desirable.
• Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.