Digital Service Manager

Are you an experienced digital leader with a passion for delivering high-quality services and driving continuous improvement? We're looking for a Digital Services Manager to take ownership of critical digital operations and lead service excellence across a dynamic and evolving environment.

This is an exciting interim opportunity to make a real impact-leading teams, enhancing digital experiences, and ensuring reliable, secure, and user-focused services., As Digital Services Manager, you will oversee the delivery and performance of live digital services, ensuring they meet organisational needs and user expectations. You'll lead multidisciplinary teams, manage service operations, and drive improvements through collaboration, innovation, and data-led decision-making., * Own and manage the live operation of digital services

• Act as an escalation point for incidents, problems, and service requests
• Lead and support digital service teams, including product development, application support, and geospatial services
• Work collaboratively across departments to reduce failure demand and improve service efficiency
• Use user feedback to enhance digital experiences
• Ensure services comply with information governance, data protection, and security standards
• Deliver service improvement projects using strong project management skills
• Manage suppliers, budgets, and financial performance

• Proven experience managing digital products and live services
• Strong leadership skills with experience managing technical teams
• Demonstrable ability to build relationships across business functions
• Experience handling incidents, problems, and service requests
• Solid understanding of service improvement and continuous delivery
• Knowledge of Microsoft technology stack
• Experience in project delivery and service transformation

Desirable Skills

• Background in public sector or local government environments
• Experience working with geospatial or mapping services
• Understanding of ITIL or service management frameworks
• Exposure to development practices or technical delivery environments