Microsoft 365 Team Lead

We are looking for a highly skilled Microsoft M365 Team Lead with extensive experience across the Microsoft technology stack, including both cloud-based solutions (Microsoft 365, Azure) and traditional IT infrastructure (Active Directory, DNS, Networking). The ideal candidate will play a key role in owning, designing, implementing, and supporting secure and scalable Microsoft solutions for our organization.

The Microsoft 365 Team Lead (M365) works closely with all areas of the business to ensure that the M365 suite is being utilised to its full potential to simplify and modernise all aspects of business process.

You will liaise with users, architects, project teams and suppliers to ensure that the best solutions are being implemented and that they are maintained in an efficient and secure manner

What the role will look like:

• Manage the team responsible for the design and delivery of Microsoft 365 technologies, with particular focus on Microsoft Intune, Microsoft Entra ID, and associated identity, access, device, Purview and policy management capabilities
• Provide hands on technical leadership across the end-to-end project lifecycle (discovery, workshops, design, build, test, implementation, and deployment), ensuring secure, high quality outcomes and predictable delivery
• Hold overall accountability for technical quality and governance on Intune and Entra ID workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood, and solutions meet security, compliance, and operational requirements.
• Proactively escalate and manage risk of overruns with the Project Management Office function and collaborate with Project Managers in resource planning ensuring the team is fully utilised.
• Contribute to post-project reviews, lessons learned and Continuous Service Improvement meetings and help identify improvements in how services are delivered and consumed
• Drive repeatable delivery through standards, templates, and automation (e.g., PowerShell), improving quality, speed, and consistency across client engagements.
• Drive efficiency in project delivery through the adoption of repeatable processes and automation. Ensure AI adoption is at the core of our service evolution.
• Stay updated on the latest trends, features, and updates of Microsoft 365, and share your knowledge and insights with the team and the community
• Proactively collaborate with the Service Desk Manager to ensure projects are effectively transitioned into operations

• Strong knowledge of Microsoft 365 architecture, administration, security, and governance
• Proficient in PowerShell, with practical experience automating and operating Microsoft 365, Entra ID, and Intune at scale.
• Related Microsoft certifications (e.g., Microsoft 365, Security, Identity, and Endpoint/Intune), or equivalent demonstrable experience.
• Experience designing and implementing client facing Microsoft solutions, particularly identity and access management (Microsoft Entra ID) and endpoint management (Microsoft Intune).
• Strong understanding of governance, security, and compliance controls relevant to identity and endpoint management (e.g., Conditional Access, Multi Factor Authenticator, device compliance, baseline policies, and secure configuration).
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to both, technical and non-technical audiences
• A passion for learning new technologies and staying updated on the latest trends and best practices in Microsoft 365, particularly around AI and co-pilot

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that's discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account - giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We're proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they're helping turn that vision into real and lasting.