Network Technician - Consultant (Desktop Support Technician)

• Provide administration, installation, configuration, maintenance, and support of desktop hardware, software, printers, and network connectivity.
• Troubleshoot and resolve desktop, printer, network, and mobile device issues including MDM-managed iPhones.
• Provide enterprise desktop support across central and remote office locations.
• Monitor and respond to cybersecurity threats and vulnerabilities including malware, ransomware, and other endpoint security risks.
• Participate in network troubleshooting related to connectivity between endpoint devices and distribution switches.
• Maintain and update tickets in the IT service management system and assist helpdesk staff with lower-tier support issues.
• Prepare and configure new computer systems and devices for employees.
• Update Active Directory user accounts, perform password resets, and manage system configuration updates using SCCM.
• Manage inventory and maintenance requests for computers and printers across agency locations.
• Assist with agency-wide IT equipment inventory management.
• Deliver technical documentation, user documentation, and training materials.
• Provide technical and user training sessions, including recorded knowledge transfer sessions and screen-sharing demonstrations.
• Submit weekly status reports to the hiring manager outlining accomplishments and upcoming work.

• Bachelor's or Master's degree in Computer Science, Information Systems, or Technology Management OR 5+ years of experience as a Network Technician.

• 5+ years of experience in enterprise desktop support and customer service

• Strong experience with Windows 10 and Windows 11 desktop administration

• 3+ years of System Administration experience

• At least 3 years of experience with:

• SCCM (System Center Configuration Manager)
• MDM (Mobile Device Management)
• GPO (Group Policy Object Administration)

Preferred Skills

• Strong understanding of enterprise desktop troubleshooting and network endpoint support
• Experience with Mobile Device Management platforms

• VMware AirWatch
• Microsoft Intune

• Experience using Lansweeper
• Familiarity with networking, virtual environments, databases, and storage

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MCSA: Windows 10

About US: InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.