Senior Software Engineer

The USRM Servicing Technology group is seeking to hire a Senior Software Engineer for a team in our Automation portfolio. In this role you will work within an Agile delivery team to provide automated solutions using AWS, GitHub Copilot and AI.

In this role, you would

• Explore AI and machine learning experimentation by prototyping innovative AI-driven solutions to enhance business processes and solve complex challenges
• Develop solutions that meet customer needs and align with technology guardrails and strategy
• Develop effective, defect free source code meeting business requirements and Liberty standards
• Troubleshoot infrastructure and software problems, take appropriate corrective action and/or interact with IT staff or vendors in performing complex testing, support and troubleshooting functions
• Interact with other teams, your Product Owner and Stakeholders to understand and define user stories at a deep technical level
• Plan work out appropriately, proactively escalate issues that may impact scope, schedule, and budget
• Participate in Agile ceremonies (refinement, planning, demos, retros, etc.)
• Mentor new and junior developers
• Identify and recommend appropriate continuous improvement opportunities
• Participate in remediation efforts during incident management events and/or provides consultative recommendations on viable resolutions
• Monitor system performance, capacity and cost and report changes

• Experience with AI services and coding assistants, e.g., AWS Bedrock and GitHub Copilot
• Strong experience with AWS services
• Strong experience with API development using NodeJS and TypeScript/JavaScript
• Strong experience with CI/CD pipelines and continuous testing
• Strong experience with application observability tools, e.g., Datadog
• AWS or comparable certifications a plus, * A minimum of five years of software engineering experience
• A background in business operations and strategies, with a focus on business IT
• A history of translating client requirements into technical designs
• Agile engineering capabilities and a design-thinking mindset
• Collaboration, adaptability, flexibility and the ability to manage time and prioritize work with a globally distributed development team
• Strong oral and written communication skills - and a knack for explaining your decision-making process to non-engineers
• A thorough grasp of IT concepts, business operations, design and development tools, system architecture and technical standards, shared software concepts and layered solutions and designs
• Proficiency in software engineering languages and tools, including RESTful services, spanning horizontal and vertical packages
• An understanding of how modifications affect different parts of a system and an ability to explain your decision-making process to non-engineers
• A bachelor's or master's degree in a technical or business discipline, or equivalent experience

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.