Solution Engineer - Workforce AI

As a Solution Engineer - Workforce AI for Copilot and Cloud Endpoint Teams, you will play a critical role in accelerating AI transformation by leading technical engagements that drive customer adoption of Microsoft 365 Copilot Studio & Agents and related AI-powered productivity solutions. This Solution Engineer role is divided into two sub-categories - Microsoft 365 Copilot and Microsoft Cloud Endpoint . Candidates will need expertise in one of those two areas. This role is deeply technical, responsible for owning the technical win strategy, delivering compelling demonstrations, and guiding customers through envisioning sessions that align their business goals and technical requirements. As a trusted advisor, Solution Engineers ensure that governance, security, and compliance are embedded in every conversation to build confidence and drive decision-making.

In addition to technical leadership, you will be accountable for driving core business momentum through competitive differentiation, removing technical blockers, and seamless handoffs to deployment teams. You will work with a virtual team of technical, partner and consulting resources to provide technical customer education, demonstrate and prove our solutions, and win the technical decision enabling the team to achieve/exceed quarterly targets for your accounts. The role emphasizes operational excellence, partner collaboration, and continuous learning to ensure scalable impact and sustained customer success. This is a high-impact role for individuals passionate about shaping the future of work through AI and delivering measurable business outcomes.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond., * Develop foundational technical expertise in:

• Microsoft 365 Copilot role: Microsoft 365 Copilot, Copilot Studio & Agents, and related AI productivity tools by leveraging internal readiness materials and hands-on learning.
• Microsoft Cloud Endpoint role: Microsoft Windows 365, Azure Virtual Desktop & Microsoft Intune Suite.
• Support customer engagements by delivering demos, assisting with discovery sessions, and contributing to whiteboarding under the guidance of senior engineers.
• Participate in competitive research and share insights with the team to help address common objections and blockers.
• Assist in solution design by gathering customer requirements and supporting PoC execution with oversight.
• Escalate technical blockers and customer objections to senior team members and product teams, learning how to navigate resolution pathways.
• Collaborate with partners by sharing Microsoft training resources and supporting joint technical activities.

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical pre-sales or technical consulting experience
• OR a Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical pre-sales or technical consulting experience
• OR 3+ years technical pre-sales or technical consulting experience
• OR equivalent experience., * 4+ years of experience with developing and delivering customer demos/proof of concepts for productivity and collaboration-centric across competitive offerings.
• Expertise in one of two Microsoft technologies
• Microsoft 365 Copilot: Also includes Agents, Copilot Studio, and the Microsoft 365 suite of tools and security.
• Microsoft Cloud Endpoint: Also includes Azure Virtual Desktop, Windows 365, and the Microsoft 365 suite of tools and security.
• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.
• 4+ years of experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Solution Engineering IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.