Platform Operations, Senior Engineer

• Perform eyes-on-glass monitoring of system and technology events using industry-standard event presentation tools.
• Triage incoming emails and operational communications to ensure required actions are taken.
• Provide daily operational support for production systems and services to maintain reliability and availability.
• Monitor system performance using tools such as Moogsoft, Splunk, Dynatrace, CloudWatch, Grafana, Elasticsearch, Google SecOps, Prometheus, OpenTelemetry, and related platforms to detect anomalies and take corrective actions.
• Attend status meetings and communicate progress, risks, and support activity updates to stakeholders.
• Document production issues, troubleshooting steps, and system configurations, contributing to a shared knowledge base.
• Support incident, problem, and change management activities using IT Service Management (ITSM) processes and tools.
• Contribute to process improvements to enhance system performance and minimize downtime., * This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• 6+ years of Information Technology experience.
• 2+ years of experience in enterprise-level support and system administration.
• Experience supporting SaaS platforms, with exposure to cloud environments (Azure, AWS, and/or GCP).
• Working knowledge of Kubernetes, Docker/container technologies, and web services (e.g., Apache, IIS).
• Strong understanding of Windows Server environments, Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO).
• Familiarity with networking concepts and troubleshooting (LAN, WAN, HTTP/HTTPS, DNS, SSH).
• Familiarity with IT security frameworks and security best practices.
• Bachelor's degree in computer science, Information Systems, Engineering, or a related field or equivalent work experience.

Experience that would be great to have:

• Experience supporting cyber security platforms in a regulated environment.
• Experience with Hardware Security Modules (HSMs).
• Experience with Public Key Infrastructure (PKI) and/or key management systems.
• Experience with ITSM tools such as ServiceNow.
• Understanding of incident, problem, and change management processes in production operations., * You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

$109,000.00 - $182,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.