Printer Support Specialist

Provides technical support, maintenance, and troubleshooting for a wide range of printers and multifunction devices This role ensures reliable device performance, minimizes downtime, and delivers excellent customer service to end users The specialist serves as the primary point of contact for printer related issues across the organization, The duties listed below may not include all responsibilities that the person in this role may be asked to perform, Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary

• Diagnose and resolve printer hardware, software, and connectivity issues
• Install, configure, and maintain printers, copiers, and multifunction devices
• Perform routine firmware updates
• Assist with printer fleet upgrades, deployments, and lifecycle management
• Coordinate with vendors for warranty repairs, parts ordering, and escalated support
• Track and maintain inventory of printers
• Documents troubleshooting steps, resolutions, and maintenance activities
• Provide user training on basic printer functions and best practices
• Support networked printing environments, including TCP/IP configuration and device mapping
• Perform other assigned comparable duties within the scope of knowledge, skills, and abilities required by the position
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.

Do you have experience in Windows?, Do you have a High school diploma or GED?, These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner Individual abilities may result in some deviation from these guidelines

• A self starting individual who possesses a High School Diploma or GED and an Associate's Degree in Computer Information Systems or a related field (experience may be substituted for the degree requirement)
• Experience with enterprise print management tools
• Experience supporting printers, copiers, or multifunction devices (HP, Sharp, Canon, Xerox, etc)
• Strong understanding of Windows printing and driver management
• Ability to troubleshoot hardware and connectivity issues efficiently
• Two years of minimum prior experience working in a customer service capacity involving a Windows tech support environment
• Familiarity with network protocols related to printing (TCP/IP, DHCP, DNS)
• Excellent communication and customer service skills
• Must possess a technical aptitude and be able to work with minimal supervision, with the ability to diagnose and resolve technical computer related problems
• Ability to work in a stressful environment
• High degree of mental concentration
• Bilingual in English and Spanish is desired

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank

Among other things, "good attendance habits" mean the following

• Be at your work station ready for work by the start of each workday
• Remain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

Lone Star National Bank's Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve