Principal Technical Support Engineer

We are face of Pega for our customers. As part of our Global Support organization, we provide world-class technical guidance and trusted advisory support across Pega's products and cloud services. Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.

Picture Yourself at Pega:

Pega is transforming how the world builds enterprise solftware. As a Principal Technical Support Engineer, you will be a go-to-expert, partnering with customers, internal teams, and Pega partners to design, deploy, and support complex Pega solutions across the full application cycle. This is not a traditional help-desk role; it's a senior, hands-on developer-to-developer support and advisory postiion where your expertise directly influences customer success.

What You'll Do at Pega:

• Serve as a trusted technical advisor, helping customers resolve complex, high-impact challenges across Pega platforms
• Apply deep technical expertise to troubleshoot, analyze, and resolve sophisticated issues involving applicaiton architecture, integrations, and performance
• Partner with Engineering, Product and Professional Services teams to drive solutions and improve platform quality
• Lead technical discussions with customer teams at all levels, clearly articulating root cause, recommendations, and next steps, * Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2

• Comfortable providing support and on-call coverage on a rotation
• Strong analytical and problem-solving skills.
• Experience working directly with stakeholders and customers in high-pressure situations, with a focus on expectation management, and clear comunication
• Able to quickly understand end-to-end customer environments, architectures, and models

What You've Accomplished:

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
• 5+ years in a technical role, involving Java/J2EE and database-driven enterprise applications
• 4+ years of hands-on experience as a Java developer
• 2+ years supporting or administering Java application servers (i.e., Tomcat)
• Strong troubleshooting and debugging experience in complex production environments
• Experience with relational databases (preferably, PostgreSQL)
• Interest and exposure to AI-enabled technologies and solutions

Base salary range for this role is 98,800 - 150,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.