Senior Technical Support Engineer : Payments Orchestrator

We are looking for a talented and motivated Client Services Engineer with strong problem-solving and customer service skills. The individual we seek will be an essential contributor to our company's success. You will work closely with our clients, engineers, testers, and product teams in a fun and open atmosphere helping FinTechs realize their payment strategy by deploying Jack Henry's products and services.

You will have direct responsibility for ensuring Jack Henry's clients deploy our solutions in accordance with industry best practices and you will actively participate in pre-sales, integration, and support activities. You will work with engineering, but also with senior leadership, product, and act as a trusted advisor to Jack Henry clients for their payments needs.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY; Charlotte, NC.

The salary range for this position is $79,000-$110,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Provide first line support to Jack Henry clients.
• Serve as a solutions resource to pre-sales efforts (both new clients and new product opportunities for existing clients).
• Apply best practices to client implementations.
• Assist clients in identifying opportunities within Jack Henry's platform to best support their needs.
• Lead client troubleshooting efforts internally by:

1. Diagnosing issues independently with internal and 3^rd party tooling, and/or with assistance of additional stakeholders where necessary (engineering, product teams).
2. Interface with 3^rd party partners to include banks, core banking processors and vendors.
3. Work to remedy issues by providing customers with proper answers/guidance.
4. Assist engineering and product teams on any potential product issue requiring a bug fix, documentation update, or new feature request.

• Be a key contributor to Jack Henry's integration documentation.
• Regularly communicate status and progress on specific deliverables to senior leadership.
• Provide measurable input into new products, processes, standards, or plans in support of the business.
• Contribute to the development of client-facing tools and testing utilities to help ensure a smooth integration process for our clients.

• Minimum 6 years of experience in a software development and/or support role.

• At least 5 years' experience with Java and other OO languages.

• At least 4 years' experience with MySQL.

• At least 5 years' experience with SaaS applications hosted in a cloud environment, preferably AWS.

• Knowledge of prevalent US payment methods (specifically ACH, Wire, card payments, and RTP/FedNow) is desirable.

• A Bachelor's and/or Master's degree or equivalent combination of training and experience.

• Experience working with fintech companies and/or financial services companies.

• Experience with the following solutions is advantageous:

• Jira/Atlassian, Datadog, ZenDesk, SendGrid, Readme.

What would be nice for you to have:

• Experience with a high volume, high throughput application.
• Superb analytical and problem-solving skills.
• Experience with financial reconciliation analysis and a strong understanding of virtual ledgering.
• Experience engaging with clients.
• Excellent technical writing and presentation skills.
• Strong leadership, interpersonal, relationship-building, and negotiation skills with a track record of developing internal and external relationships.
• Ability to juggle multiple tasks and responsibilities at the same time, prioritizing accordingly as the needs of the business evolve.
• Self-driven and motivated to build a product, a team, and a company.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you., At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.