IT Applications Administrator I

Under the general supervision of the IT Core Applications Manager/Team Leader, the IT Applications Administrator I is primarily responsible for the administration and maintenance of enterprise core applications across multiple programs., 1. Management and administration of a variety of software applications used by the Credit Union including but not limited to any external system that integrates to the core banking systems

2. Ensure sensitive data is protected with the highest standard of security and confidentiality
3. Develop and maintain procedures for automation of routine tasks to improve efficiency and reliability
4. Create and maintain technical documentation and recording library of back-office procedures
5. Participate in the project management process. Where necessary, take ownership of tasks and projects to ensure timely completion
6. Implement and enforce best practices for application deployment, configuration, and documentation
7. Collaborate with stakeholders to gather requirements, assess needs, and implement solutions that align with business goals
8. Maintain general knowledge of other departments within the credit union. Have a general knowledge of all service products offered by the credit union that create a document to be archived
9. Perform duties in areas of responsibility in a safe and sound manner, control risk, inform IT management regarding status changes, concerns, potential improvements, etc., relating to assigned responsibilities. Escalate and/or inform Credit Union management staff of issues pertaining to impaired performance or outages that affect delivery of services to members and/or employees
10. Troubleshoot and resolve complex technical issues related to applications, integration with other systems, and user access
11. Ensure internal service standards, computing standards, internal controls, security initiatives, and disaster recovery plans are understood, implemented, and followed
12. Ensure upgrades are planned and completed, maintaining compliance with standards and control procedures
13. Configure, maintain, and upgrade application servers and databases to support business operations
14. Ensure the performance of applications through proactive monitoring and regular maintenance
15. Troubleshoot and resolve complex technical issues related to applications, integration with other systems, and user access
16. Maintain knowledge of current and evolving technology, evaluate changes in our new technology, and provide management with information relevant to new technologies (hardware, software, or services) that could be beneficial
17. Protect all sensitive data utilizing the highest standard of confidentiality and professionalism
18. Interact with vendors and suppliers regarding the acquisition of new products and/or services, changes to products or services provided by the vendor, changes to established vendor service levels, and issues relating to the support of hardware or software including changes to equipment and maintenance support contracts
19. Participate in the planning, implementation, maintenance, and testing of a comprehensive Disaster Recovery / Business Continuity Planning program
20. Participate in short and long-range technology planning to select and utilize appropriate technologies to meet the evolving needs of the Credit Union and its members
21. Demonstrate support of corporate values, strategy, mission, and vision. Perform job duties within these standards and in accordance with the guidelines of our bylaws and regulations. Consistently display respect for all areas of diversity and levels of knowledge
22. Ensure professional behavior is displayed and requests are satisfactorily resolved within the required time frame
23. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
24. Attend credit union training sessions, conferences, or seminars as approved by supervisor
25. Participate in defining the areas of responsibility that require additional support from within IT and provide cross-training opportunities to ensure there is no "single point of failure" in respect to functional coverage of responsibilities

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority., 1. Strong analytical and problem-solving skills

2. Strong multi-tasking skills
3. Strong knowledge of troubleshooting skills, techniques, and tools
4. Familiarity of relational databases- Oracle and Microsoft
5. Solid knowledge of IT technologies processes and procedures
6. Understanding of IIS Web Services
7. Working knowledge of the Financial Industry is desirable
8. Strong knowledge of Microsoft Office
9. Familiarity of server and shared storage management
10. Ability to contribute to process improvement efforts
11. Ability to organize, prioritize and respond simultaneously to multiple tasks and requests
12. Ability to effectively communicate ideas and information, both orally and in writing
13. Ability to analyze and report information and recommend achievable process improvements
14. Ability to analyze and complete the functions necessary to convert documents to their digital form
15. Ability to promote and participate in a cohesive team environment
16. Ability to take ownership of tasks as well as delegate tasks appropriately
17. Ability to travel to complete assigned responsibilities and attend professional seminars and education as approved, 1. Associate degree or related equivalent of specialized courses, training, and/or directly related experience may be substituted
18. A minimum of two (2) years of similar or related technical experience
19. A minimum of three (3) years of experience in the Financial Industry. Thorough knowledge and understanding of credit union services and products preferred
20. Proficient with standard office equipment, computer hardware and software, and Microsoft programs
21. Familiarity with data processing and standard reporting programs

Certifications & Licenses:

• ITIL v3 Foundation

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off - Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.