Salesforce Architect

Applied Thought Auditors & Consultants Inc

Dallas, United States of America

27 days ago

Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Dallas, United States of America

Tech stack

Cloud Computing

Custom Software

Customer Data Management

DevOps

Middleware

Cloud Services

Copado

Salesforce

Systems Architecture

Systems Integration

Apex Code

SOAPAPI

Api Design

Job description

Lead architecture, design, and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center integrations

Integrate Salesforce with platforms such as Five9 or other CaaS solutions
Design and implement chat and messaging solutions for web and mobile apps within Salesforce
Build and maintain Experience Cloud (Community) portals
Develop scalable solutions using LWC (Lightning Web Components) and Apex
Design and implement API-based integrations with external systems
Collaborate with business stakeholders to translate requirements into technical solutions
Ensure best practices in security, performance, and scalability

Requirements

We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agent force Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integrations., 8 10+ years of Salesforce experience with strong architectural expertise

Hands-on experience with:

Salesforce Service Cloud Voice

Agent force Voice (or similar voice solutions within Salesforce ecosystem)

Contact center integrations (Five9 or equivalent)

Strong development experience with:

LWC (Lightning Web Components)

Apex

Salesforce integrations (REST/SOAP APIs, middleware, etc.)