IT Infrastructure Engineer

CESNA, INC.

Dalton, United States of America

1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

$ 100K

Job location

Dalton, United States of America

Tech stack

Microsoft Windows

Microsoft Active Directory

Spyware

Software Applications

Backup Devices

Databases

Desktop Publishing

Desktop Computing

Microsoft Exchange Server

Virtual Private Networks (VPN)

Network Security

Network Troubleshooting

Microsoft Office

Microsoft SQL Server

System Center Configuration Manager

Windows Server

Network Connections

Print Servers

Wireless Networks

Connectivity Problems

Tablet Computers

Peripherals

Firewalls (Computer Science)

Information Technology

Casper Suite

Laptops

Operational Systems

Fortinet

Ddos

Database Installation

Network Server

Cisco networks

VMware

Job description

The IT Engineer-Infrastructure is responsible to administrator, maintain and monitor various
hardware, operating systems and infrastructure as Server/Storages/Network/Database. And
providing technical assistance and support related to computer systems, hardware, and
software. This includes, but is not limited to, providing Help Desk support, setup, installation
and upgrade of equipment and software. Will troubleshoot hardware, software and network
connectivity problems in a timely and efficient manner. Leading and managing helpdesk
members., * ? Deploys, maintains, troubleshoots, and repairs IT assets including desktop computer
systems and peripherals, software applications, laptops, printers, tablets, smartphones, etc.
? Provides Help Desk support to all MS Windows users related to hardware, software, and
network connectivity issues; diagnosing, testing, and repair of hardware and software
issues.
? Infrastructure (Servers/Network/Database) diagnosis of trouble and taking actions to
resolve the issues.
? Monitoring and taking actions to resolve the issues about communication between MES (Manufacturing Execution System) and Equipment.
? Receives and documents all user support requests in designated Help Desk work order system;
Maintains communication with end-users and supervisor regarding work order activity;
Updates/closes work orders in a timely manner.
? Escalates technical support issues to appropriate technical staff as needed.
? Deliver support and training to end users in the organization on the use of technology resources.
? Contribute to the maintenance of the Information Technology asset database and the Helpdesk work order system.
? Supervising about lined and wireless Network construction
? Managing IT Server rooms and devices
? Managing IT devices as PC, monitors, scanners, printers and so on
? Managing OA devices as telephones, composite instruments, projector, conference call device and so on
? Managing phone numbers and telephone equipment
? Operating systems : management for performance, capacity, fault, changes, configurations and backup
? Servers and Network Security management : Establishing security guide and applying security policy
? Database fault management, and patching
? New database installation and patching
? Establishing IT infrastructure strategy
? Co-working with counterparts and Managing global/local vendors
? Prepares and maintain IT Infrastructure documentation, statistics, and reports.
? Adhere to the policies and procedures
? Perform other duties and special projects, as assigned by management.

Requirements

? University or post graduate degree in IT related
? Strong communication skills to be able to co-work with counterparts in Global/Asia Solutions team and also manage local vendors.
? Proficiency in Microsoft Office applications and Microsoft Windows operating systems
? Understanding of technology hardware, software, and network troubleshooting
? Proven track record of providing outstanding customer service
? Able to tolerate a fast-paced work environment in areas that are not climate controlled
PREFERRED QUALIFICATIONS
?Experience with MS SQL(2014/2016) management
?Experience with Network and Security(FW/IPS/DDos/VPN) management
?Experience with Fortinet or Extreme devices management
?Experience with an enterprise desktop management system (SCCM or JAMF Casper Suite)
and/or experience supporting enterprise systems such as Microsoft Exchange, Active Directory, Cisco telephony, VMware and Data Backup
? Experience with hardware troubleshooting; simple repairs; web/desktop publishing; smartphones; network printing; viruses/spyware; wireless; IP; and telephony systems, all beneficial
? 1 Years+ Field experiences
? 1 Years+ Experience with Network and Firewall management
? 1 Years+ Windows server operation experiences
? Certification in MCSE, CCNP, CCIE, related Database and Security
? Demonstrated excellent verbal and written communication skills, organizational skills and
exceptional attention to detail