AI Business Solutions Technical Program Manager

Position Overview: As a member of the Deployment Services and Venture Integration team, the focus of this role is on Day-Zero product readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated AI Business Solutions Technical Program Manager (TPM) to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As a TPM, you will be responsible for driving readiness and implementation of technical products in the AI Workloads and AI Business Process use cases relevant for customer support and customer success, ensuring they are delivered on time, within scope, and with high quality., * You will lead and manage technical product launches across support, customer success from inception to completion, ensuring timely delivery and adherence to project goals. Provide insights and action plans relevant to support and services.

• You will work closely with data scientists, engineers, product managers, and other stakeholders to define the impact of upcoming technical workloads, the requirements, scope, and deliverables.
• You will provide technical guidance and support to the team, leveraging your expertise in foundational technologies that Copilot is built upon and interoperability of technologies such as Copilot capabilities across the Microsoft product stack.
• You will serve as a subject matter expert and advise on the commercial customer scenarios across technologies AI Business Solutions - Copilot, Teams, BizApps, and other core business scenarios relevant for customer success.
• You will identify potential risks and develop mitigation strategies to ensure project success.
• You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and any issues that arise.
• You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives.
• You will implement best practices for testing and validation to ensure the accuracy and reliability of AI Business Solutions technologies and business solutions.
• You will stay up to date with the latest advancements in technologies, including large language models, semantic indexing and core M365 apps and services to improve project outcomes and processes.

Other

• Embody our culture and values.

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, computer science, or product development.

• OR equivalent experience.

• 1+ year(s) of experience managing cross-functional and/or cross-team projects.
• Proven experience in technical program management, with a focus on Large Language Models, Microsoft Graph & Semantic Imaging, and an ability to convey complex technical concepts to non-technical stakeholders.
• Strong understanding of AI Business Solutions foundational technologies, including Copilot, BizApps solutions, large language models, Microsoft Graph, Semantic Imaging as well as core M365 apps.
• Excellent project management, problem-solving and analytical skills, with experience using tools such as Azure DevOps, Jira, Trello, or Asana.

Additional or preferred qualifications

• Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, data analysis, or product development.

• OR equivalent experience.

• 4+ year(s) of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience managing technical projects in a Technical Program Management capacity.
• Experience in industries such as technology, healthcare, sales or finance, where AI business solutions are applied to solve real-world problems.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.