AI/ML Engineer

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer., * Design, develop, and deploy conversational bots using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).

• Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
• Develop custom server-side logic for bots using Python or Java , including fulfillment scripts, API integrations, and middleware logic.
• Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
• Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai's multichannel capabilities.
• Lead and represent Tech Team in Client calls and support solution and design discussion.

• Build robust REST and SOAP service integrations between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).
• Develop custom middleware components using Python or Java for advanced processing, data enrichment, and orchestration.
• Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.
• Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable.

Mandatory Skills: AI Cognitive .

Experience: 5-8 Years .

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com., Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.