Principal Technical Analyst - Customer Identity & Access Management

We are looking for a talented Principal Technical Analyst - Customer Identity & Access Management to join our team specializing in Systems/Information Technology in Atlanta, GA.

**In this role, you will make an impact in the following ways: **

• Customer Focus and Decision Quality: Build strong customer relationships and deliver customer-centric solutions while making timely, high-quality decisions that drive organizational progress.
• Talent Development and Direction: Support career growth by developing people to meet individual and organizational goals, while providing clear direction, effective delegation, and removing obstacles to ensure successful execution.
• Strategic Mindset: Anticipate future possibilities and translate insights into breakthrough strategies that align with long-term business objectives.
• Data Modeling and Performance Tuning: Create and test data models and scripts using industry standards and automation tools, while analyzing and resolving performance issues across applications, databases, and hardware.
• Solution Configuration and Design: Configure and test commercial off-the-shelf (COTS) applications and define solution designs with instrumentation and measurement to meet buildability, business, and compliance requirements.
• Functional Fit Analysis: Decompose systems into component parts to evaluate how effectively they interact and meet business, technical, and governance standards.
• Solution Modeling: Design and document models and diagrams using standardized tools and automation to support secure, compliant, and technically sound solutions.
• Values Differences: Embrace and leverage diverse perspectives and cultures to strengthen collaboration, innovation, and organizational effectiveness.

RESPONSIBILITIES

To be successful in this role, you will need the following:

• Ability to create and manage the lifecycle of technical specifications that guide the development of applications, infrastructure, or complete solutions.
• Skill in evaluating potential solutions through technical analysis, including assessing the fit and viability of commercial off-the-shelf products versus custom-built alternatives.
• Experience delivering solutions that adhere to established standards and promote the reuse of components to improve efficiency and reduce costs.
• Proficiency in designing high-level and detailed infrastructure or application components-including interfaces, conversions, extensions, reports, and workflows-while meeting architecture, security, performance, scalability, and maintainability requirements.
• Capability to collaborate with IT technical service providers and infrastructure teams to ensure outsourced work meets specifications and key delivery parameters such as quality, schedule, cost, and performance.
• Participation in formal design and code reviews to ensure alignment with detailed specifications and adherence to coding standards across development teams.
• Initiative to identify and implement opportunities for reusability and automation in build and deployment processes to enhance delivery speed and operational efficiency.
• Contribution to testing strategies, documentation standards, and support materials, while providing advanced technical support and coaching to less experienced team members., * Experiencing in delivering of complex and scalable Customer Identity and Access Management (CIAM) solutions, ensuring alignment with business strategies
• Lead the design and implementation of CIAM solutions. Strong understanding of CIAM architecture patterns, standards, and guidelines
• Oversee the Integrating CIAM solutions with various enterprise applications, ensuring seamless access and user experience
• Hands-on experience with CIAM tools such as Salesforce IAM, Ping Identity, Okta, MS Entra External ID etc.
• Investigating and resolving critical issues within CIAM systems, including debugging and triaging logs across integrated systems

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant relevant experience required. 5-7 years of experience., * Proven experience in architecting and implementing large-scale CIAM platforms, including a strong understanding of IAM protocols (OAuth 2.0, OpenID Connect, SAML)

• A strong understanding of security principles, including encryption, token security, and session management.
• Excellent communication skills to include internal/external interaction, and documentation
• Proven ability to self-manage and complete project deliverables

Nice To Have

• Experience with the Salesforce.com platform. Sales Cloud, Service Cloud, CPQ, Experience Cloud etc. Experience in Force.com/Lightning/LWC/Apex, CICD/COPADO/JIRA/DevOps
• Experience with Lightning Pages, triggers, SOQL, SOSL, API, Flows, LWC, Web Services (SOAP & REST)
• Proficiency in data manipulation and analysis using SQL. Experience with Angular framework/Java.
• Stay up to date with new technologies and trends in identity management
• Salesforce Certified Platform Developer-I & II , Salesforce Certified App Builder