Enterprise Service Desk

Zachary Piper Solutions is seeking a Help Desk Specialist to support a long-term, fully funded Department of Defense (DoD) program through 2028. This position is based in Kansas City, MO, providing end-user desktop support for a large enterprise network within the Department of the Navy. This role offers a unique opportunity to gain hands-on experience in a secure environment and grow within the Intelligence Community. The position will initially operate on a night shift, with flexibility to transition to a preferred schedule after the initial period., * Provide technical support for laptops, desktops, printers, mobile devices, and other network-connected equipment

• Troubleshoot issues related to connectivity, operating systems, Microsoft Office applications, and video teleconferencing

• Collaborate with end users and government personnel to resolve technical issues efficiently

• Support operations of the Enterprise Service Desk, including ticket management, script execution, and call handling

• Ensure service level goals are met through timely resolution and documentation

• Active Secret Clearance

• 1+ year of IT support experience

• CompTIA Security+ or equivalent IAT Level II certification (e.g., CCNA Security, CySA+)

• Experience with troubleshooting, ticketing systems, and general IT support

• Pay Range: $50,000 - $55,000
• Comprehensive Benefits Package: o Paid Time Off (PTO) & Paid Holidays o Medical, Dental, and Vision Insurance o 401(k) Retirement Plan o Sick Leave (as required by law)