Power Platform Support Engineer

In this Power Platform support role, you'll deliver high-quality, efficient and customer-centric technical support to Altus partners and customers across Europe.

You'll act as a second and third level escalation point across the Microsoft 365 ecosystem, Microsoft Power Platform, and the Altus product suite, ensuring issues are resolved quickly and effectively.

Because this role supports a global partner network, it offers a high degree of autonomy and independent work. You'll collaborate closely with the Altus engineering team in Australia to resolve complex issues and continuously improve the platform experience.

This role is central to the success of the Altus global ecosystem - enabling partner success, protecting customer satisfaction, and supporting our continued international growth.

What you'll be doing

• Provide advanced technical support across Altus modules and Microsoft 365 components
• Troubleshoot complex issues within Power Apps, Power Automate, Power BI and Dataverse environments
• Identify whether issues relate to product defects, configuration or partner implementations
• Maintain accurate support records and manage escalations to Product, Engineering and Leadership teams
• Support major incidents and outage management when required
• Act as a technical escalation point for Altus channel partners, supporting troubleshooting and best practices
• Assist with partner onboarding and technical knowledge transfer
• Support partner-led customer enhancements to ensure platform compatibility
• Assist with release validation and environment management, working closely with the Product team
• Create and maintain knowledge base articles, troubleshooting guides and documentation
• Identify opportunities to improve processes through automation and AI-driven support tools
• Communicate clearly and professionally with partners and customers
• Participate in technical meetings when required and support solution discussions, * Help partners succeed with Altus across Europe
• Work directly with Microsoft 365 and Power Platform technologies
• Contribute to the continuous improvement of the Altus platform
• Help shape how technical support evolves using AI and intelligent automation
• Play a key role in Altus's international expansion

Ready to make an impact?

If you're passionate about Microsoft technologies and enjoy solving real-world problems for customers, we'd love to hear from you.

At Altus, we celebrate our diverse community and are committed to providing equal employment opportunities for all. People are at the heart of all we do, and we truly believe that we are made better by bringing together people with a broad range of backgrounds, perspectives and experiences. We are committed to a respectful workplace that embraces and celebrates diversity, equity and inclusion. We welcome applicants from all backgrounds to apply!

You're a technically curious problem-solver who enjoys helping customers succeed with technology. You're comfortable working independently, collaborating with global teams, and tackling complex technical challenges., * 5+ years experience in technical support or development role

• Strong knowledge of the Microsoft Power Platform, including Power Apps (specifically model drive apps), Power Automate, Power BI and Dataverse
• Experience with Support Management Systems
• Excellent troubleshooting and analytical skills
• Strong communication and interpersonal skills
• A calm, customer-focused approach when managing technical issues
• Passion for Microsoft cloud technologies

Bonus points if you have experience with:

• SharePoint or Microsoft 365 administration
• Microsoft Project, Planner or DevOps
• Building Power Platform solutions
• SQL queries or Power BI reporting

Microsoft certifications and relevant tertiary qualifications are highly valued.

At Altus, we're on a mission to eliminate administrative work through intelligent automation - freeing people to focus on what truly matters. Our Microsoft 365-based Project Portfolio Management platform is growing rapidly, and as we expand into Europe, we're looking for a Technical Support Engineer to help ensure our partners and customers succeed with Altus. This is an exciting opportunity to join a growing Australian technology company at the early stages of its European expansion. You'll play a critical role in supporting our global ecosystem - providing expert technical guidance across the Microsoft 365 and Power Platform environment that powers Altus. If you enjoy solving complex technical problems, helping customers succeed, and working with modern Microsoft technologies, this role offers the chance to make a meaningful impact. Why join Altus? * Be part of a fast-growing global platform built on Microsoft 365 and Power Platform * Play a key role in supporting our European partners and customers * Work with cutting-edge technologies including Power Platform, Dataverse and Microsoft Copilot * Join a collaborative global team spanning Europe and Australia * Help organisations reduce complexity and reclaim time through smarter technology