Testing Center Support Specialist

The Testing Center Support Specialist ensures the secure, efficient, and compliant administration of exams while supporting the day-to-day operations of the Testing Center. This role maintains testing integrity, provides a professional environment for candidates, and performs administrative and clerical duties to support both candidates and the Testing Center Coordinator.

• Administer and proctor exams according to testing vendor policies and procedures (e.g., Pearson, Praxis, CLEP)
• Maintain required certifications and ensure compliance with all vendor and institutional requirements
• Monitor test candidates throughout sessions to ensure security, integrity, and adherence to rules
• Perform check-in and check-out procedures in accordance with vendor-specific guidelines
• Troubleshoot and coordinate with testing vendors to resolve technical issues
• Prepare, organize, and maintain all testing materials and supplies for daily operations
• Maintain a clean, organized, and secure testing environment, including sanitizing and storing materials
• Safeguard the confidentiality of test candidates, materials, and documentation
• Perform clerical and administrative tasks, including filing, scanning, copying, and document preparation
• Collect, process, and file candidate paperwork accurately and in a timely manner
• Assist the Testing Center Coordinator with daily operations and special projects as needed

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High school diploma or equivalent

• Experience in administrative support, customer service, or a testing/educational environment
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems
• Ability to follow detailed procedures and maintain testing security and confidentiality
• Strong organizational skills and attention to detail
• Ability to communicate effectively with candidates, staff, and external vendors
• Ability to obtain and maintain required testing vendor certifications
• Ability to pass required background checks

Additional Considerations

• Associate's degree or higher
• Prior experience in a testing center or with computer-based testing systems
• Familiarity with testing vendor platforms (e.g., Pearson, Praxis, CLEP)
• Experience troubleshooting basic technical issues in a computer lab or testing environment
• Strong customer service experience in a fast-paced or high-compliance setting
• Experience with data entry, records management, and document processing
• Ability to manage multiple tasks and adapt to changing priorities