Systems Engineer - Dedicated

Reports to: Client Technology Manager, + Perform IT Support services to users onsite

• Use of a ticketing system to manage support queries

• Maintain documentation and comply with rules and guidelines of the organization

• Adherence to strict change control procedures

• 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)

• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting

• Strong verbal and written communication skills

• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)

• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp

• Support of Sophos or similar products for endpoint threat management

• Basic understanding of virtualization platforms such as VMware or Hyper-V

• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls

• Experience working in an MSP environment

• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ

• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products

• Exposure to/ability to support workloads in Azure or AWS

• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch

• Experience with and ability to support Citrix XenApp or similar products

• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat

• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint

• More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values (https://atlastechnica.com/core-values), thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service., This position is classified as a 100% dedicated onsite role reporting to a client's office in Greenwich, CT. A great opportunity to join a financial industry-focused MSP and become a dedicated onsite systems engineer at one of our high-profile customers. You will be an extension of the Atlas Support Team on-premises with the client and directly supporting their user base and infrastructure.