GovCon Cloud Product Manager

• Own the Costpoint Cloud product experience for key Costpoint features: define how features should function in SaaS, document expected behaviors, identify gaps, and drive improvements with engineering and operations.
• Partner with Costpoint Product Management to align on the functional roadmap and translate upcoming capabilities into cloud-ready requirements (serviceability, scalability, automation, and support readiness).
• Own and maintain customer-facing and partner-facing documentation for Costpoint Cloud (e.g., SaaS Admin Guide, knowledge base articles, onboarding/welcome materials), ensuring accuracy with every release and operational change.
• Define and continuously improve the service request and support experience: create/update service request catalog items, align workflows and automation with Operations, and ensure supporting KB content is current.
• Drive customer communications in partnership with Marketing and Services (release notifications, operational changes, and customer-impacting process updates), validating accuracy and timing.
• Serve as a point of escalation for cloud feature questions and customer-impacting issues, coordinating across CSMs, TAMs, Support, Cloud Ops, and Product/Engineering to drive resolution and prevent recurrence.

• 7+ years of product management experience, including 3+ years supporting SaaS/cloud products (ERP preferred), with demonstrated ownership of feature outcomes from discovery through launch and operations.
• Strong understanding of ERP business processes and the ability to explain how product features work end-to-end in a cloud/SaaS delivery model (including operational impacts, limitations, and support considerations).
• Experience working in regulated or security-conscious environments; familiarity with frameworks such as FedRAMP, CMMC, and ITAR is a plus.
• Excellent written communication skills and a demonstrated ability to produce and maintain customer-facing documentation (admin guides, KB articles, release communications) that is accurate, clear, and release-aligned.
• Proven ability to partner with Sales, Solution Consulting, and partner teams to enable successful customer outcomes (training, talk tracks, FAQs, RFP/proposal inputs).
• Strong analytical and problem-solving skills; able to translate ambiguous customer/operational needs into actionable requirements and prioritized work.
• Demonstrated cross-functional collaboration skills, including effective partnership with Engineering, Cloud Ops, Support, Security/GRC, Customer Success, and Delivery.

The U.S. salary range for this position is $91,000.00-$130,750.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com