IT Systems Administrator

Supports the IT Service department's customer-facing server infrastructure design, procurement, deployment, and support. Takes day-to-day direction from the IT Service Supervisor supporting customer project activities.

A Typical Day at Prime Controls Support server, virtualization, and storage design, procurement, and provisioning across a variety of manufacturers (primarily Dell servers, Windows Server OS, and VMware ESXi/vSphere).

• Work efficiently as part of a multidisciplinary IT services team.
• Effectively and professionally communicate with colleagues and customers at varying levels of technical detail and complexity regarding direct areas of responsibility in both pre-deployment/design/planning and support capacities.
• Assures that all system changes are properly tested and documented with both Visio diagrams and supporting written documentation prior to implementation.
• Possess a basic working knowledge of layer 2 and layer 3 networking fundamentals to assist in infrastructure and solution design, troubleshooting, and planning.
• Communicates effectively to provide optimal support and to promote a professional climate throughout the organization.
• Responds to (and resolves, where applicable) tickets assigned through customer support ticketing systems.
• Assists in product evaluations as directed by the IT Manager.
• Mentors team members who show interest in these areas of responsibility.
• Travel should not exceed 15%

• 3+ years of experience in systems administration or IT support, ideally in an industrial or project-based environment
• Proficiency with Windows Server and client OS platforms
• Experience with virtualization technologies (VMware, Hyper-V, etc.)
• Familiarity with Active Directory, DNS, DHCP, and Group Policy
• Strong troubleshooting skills and an ability to work independently and within cross-functional teams
• Excellent organizational and documentation habits
• Service-oriented attitude eager to learn and support a multi-disciplinary, diverse team

The Preferred

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications (CompTIA Server+, Microsoft MCSA, VMware VCP, etc.)
• Scripting proficiency (PowerShell, Python, Bash, etc.)
• Experience with building and quoting server, endpoint, and storage configurations (Dell Configurator, SuperMicro Configurator, CDW, etc.)
• Familiarity with container technologies (Dockers, Kubernetes, etc.)
• Experience working with OT or control system infrastructure and SCADA applications
• Familiarity with industrial cybersecurity frameworks and secure configuration practices
• Familiarity with enterprise storage (Dell PowerVault/Store, HPE Nimble, Pure, QNAP, vSAN, Nutanix, etc.)

What We Offer:

Full-time employees enjoy a great benefits package including, but not limited to:

• Health, Dental, and Vision coverage

• Flexible Spending Account(s)

• Generous PTO

Established in 2004, Prime Controls, L.P. is a family-owned Systems Integration and I&C Construction firm dedicated to meeting clients' industrial automation and control requirements. As a Main Automation Contractor, we offer comprehensive solutions, supported by our size, expertise, and extensive experience. With a professional team of 1000+ employees, Prime Controls serves customers nationwide from our Dallas, Texas headquarters and offices throughout the United States. Our mission is to deliver the highest quality professional services while prioritizing our employees' well-being and fostering an exceptional workplace environment.