Analyst, Pricing Support

Customer Billing Services is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer billing accuracy, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment., * Work in conjunction with account management team and/or customer regarding invoicing & billing related issues

• SalesForce case work, including, but not limited to credit/rebills and invoicing issues
• Work collaboratively with other functional areas in root cause analysis and problem resolution
• Engage customers in billing process change recommendations and managing customer expectations
• Train and assist account management team in billing practices to mitigate customer inquiry case work
• Applies knowledge of standard OptiFreight processes to resolve unmatched transactions
• Process customer PO Files, customer File Shares, and customer reporting as required
• Review customer transactions prior to invoicing to ensure accuracy
• Attend internal and external meetings associated with problem solving billing issues for specific customers
• Proficient with Microsoft Excel, Microsoft Word, SEQL Server, and other OptiFreight systems

• Bachelors degree in business related field, or equivalent work experience preferred
• Experience working in Excel
• Knowledge of financial processes, systems, controls, and work streams.
• Experience working collaboratively in a finance environment coupled with strong internal controls.
• Possesses understanding of service level goals and objectives when providing customer support.
• Ability to respond to non-standard requests from vendors and customers.
• Possesses strong organizational skills and prioritizes getting the right things done.

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments, Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Anticipated hourly range: $22.30 per hour - $28.80 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs