This is a senior-level professional engineering position responsible for the independent administration, maintenance, and support of enterprise network and server infrastructure. The position performs complex technical work involving system availability, performance, security, and reliability in support of County operations. Work is performed with considerable independence under the general supervision of the Division Manager and requires advanced technical judgment but does not include enterprise-wide governance authority or managerial responsibility. Performance is evaluated in terms of technical adequacy, accuracy, and efficiency as evidenced by compliant and proper system and network functioning; and adherence to established timeframes.

About the Agency The Office of Information Technology (OIT) provides support for all of the agencies, departments, and branches of County government. The OIT Service Desk provides information technology support and maintenance services to Prince George's County personnel. The Office of Information Technology is wholly dedicated to aligning technology efforts to support the strategic goals of the County. OIT will provide leadership, expertise, and resources in the ideation, development, and deployment of innovative technologies and streamlined processes to improve government efficiency, business interaction, and citizen access to government information and services.

Examples of Work

• Performs operating system patching, version upgrades, and configuration changes in accordance with established change-management procedures.
• Provides senior-level support for network connectivity, authentication services, file services, and application servers.
• Supports enterprise backup, recovery, and data protection processes.
• Participates in on-call rotation to support after-hours operational needs.
• Evaluates emerging technologies and provides technical recommendations to management.
• Diagnoses and resolves complex hardware, software, and network performance issues.
• Monitors system logs, alerts, and performance metrics to identify potential failures
• Performs root-cause analysis and documents corrective actions.
• Utilizes monitoring tools to track system availability, capacity, and performance.
• Identifies trends and recommends adjustments to improve reliability and efficiency.
• Assists with capacity planning and performance tuning initiatives., + Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave., If you selected "Other" for the previous question on education, please identify/input your highest level of education.

• Master's degree in computer science, information technology, mathematics, or business or public administration, or a closely related field.
• Four (4) years of experience in an information technology engineering field, in which at least two (2) years must have involved lead/supervisory duties.
• Must be willing to respond to service calls after normal business hours, when required.
• Must have a valid driver's license.

Any equivalent combination of relevant training, education and experience may also be considered.

Please note there is no equivalency for the required supervisory experience., + Microsoft Certified: Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Administrator Expert.

• 4-5 years' systems administration experience including Active Directory, Entra ID, and VMware.

• 4-5 years' experience with Microsoft infrastructure components: DNS, DHCP, Certificates, etc.

• 4 years' experience with Hybrid Exchange. Includes full lifecycle management.

• 4 years of automation experience with PowerShell or Python. EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION., Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent., + Some high school, but did not graduate

• High School Diploma or G.E.D

• Some college, but no degree completed

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• Doctorate/PHD/JD

• Other, Do you have a valid driver's license?, How many years of experience in the information technology engineering field do you possess?

• I do not possess this experience

• 1 year of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 years of experience

• 6 years of experience

• 7 years of experience

• 8 years of experience

• 9 years of experience

• 10+ years of experience

07

Please explain your experience to the question above and list dates and places of employment where experience was obtained. Answers such as "See Resume" will not be accepted. Please do not copy your entire resume here. Only provide information that relates to the question. Otherwise, please put N/A indicating you do not have this experience.

08

How many years of supervisory experience managing staff in an information technology engineering field do you possess?

• I do not have experience

• Less than 1 year of experience

• 1 year of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5+ years of experience, How many years of professional experience do you have performing systems administration duties in an enterprise environment that includes technologies such as Active Directory, Microsoft Entra ID (Azure AD), and VMware?

• Less than 1 year

• 1-3 years

• 3-5 years

• More than 5 years

12

Please describe your experience administering Active Directory, Microsoft Entra ID (Azure AD), and VMware environments. Your response should include examples of responsibilities such as account management, group policy administration, identity synchronization, virtualization management, system monitoring, or troubleshooting.

13

How many years of experience do you have administering Microsoft infrastructure services, including but not limited to DNS, DHCP, and certificate services?

• Less than 1 year of experience
• 1-3 years of experience
• 3-5 years of experience
• More than 5 years of experience

14

Please describe your experience administering DNS, DHCP, certificate services (AD CS), or other core Microsoft infrastructure components. Include examples of configuration, maintenance, troubleshooting, or security management activities you have performed.

15

How many years of experience do you have supporting or administering a Hybrid Exchange environment, including on-premises Exchange integrated with Exchange Online (Microsoft 365)?

• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

16

Please describe your experience administering Hybrid Exchange environments, including activities such as configuration, mailbox migrations, mail flow management, hybrid connectivity, lifecycle administration, and troubleshooting.

17

How many years of experience do you have using automation or scripting tools such as PowerShell or Python to manage systems or infrastructure?

• Less than 1 year of experience
• 1-3 years of experience
• 3-5 years of experience
• More than 5 years of experience

18

Please describe your experience using PowerShell, Python, or other scripting tools to automate administrative tasks, system management, reporting, or infrastructure management activities.

19

Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).

New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.

The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.

After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).

Employee Benefits

Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)

• Group Term Life Insurance

• Long & Short-Term Disability

• Flexible Spending Accounts o Dependent Care Assistance Program o Health Care Flexible Spending Account

• Paid Leave (Annual, Personal, & Sick)

• 13 Paid Holidays

• Retirement Benefits o Defined Benefit Pension Plan

Employer Contribution Rate-11.71%

o Supplemental Pension Plan

Employee Contribution Rate (Pre-Tax)-3.48%

o 457(b) o 403(b)

• Employee Discounts
• Employee Assistance Program
• Voluntary Benefits o Critical Illness o Whole Life Insurance o Accident Insurance o Legal Services

For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits

01

Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration., This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify. INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure. Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace